Salesforce Communities will help create a collaborative online community.
March 30, 2017
Salesforce Communities will help create a collaborative online community.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Communities
It allows us to collaborate and connect with our customers and employees. We have built a community for which all our employees and vendors can communicate and share new ideas. It allows our employees to find the info that they need to help keep them engaged and productive at their respective positions.
- Collaboration is great because it allows your workforce and vendors to come together and grow with new ideas.
- It allows us to provide outstanding customer service. It really aids in solving complex issues.
- It is accessible almost anywhere, as there is a mobile app which can be utilized.
- I would like to see an easier way to enable product branding and customization of the community.
- The ability to share data is a bit behind the times. Especially with a mobile app, sharing should and could be easier.
- Reports generation is good, but needs to be a bit more customized per company needs.
- A positive impact of Salesforce is that it has allowed us to keep a closer track on vendor utilization.
- Overall, it has created a nice online and mobile presence which has helped to collaborate new inventive ideas.
- The negative impact was the initial purchase price. This should be able to be justified in a short amount of time as the software will help increase business and lower costs.
The only other software which I know that is similar would be the social software from Jive. We chose not to go with Jive because Salesforce Communities has a more reputable and well known product. The cost was definitely higher but the sales and service support have been great so far.