One of the best CRMs on the market
May 26, 2021

One of the best CRMs on the market

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Experience Cloud (formerly Salesforce Community Cloud)

Salesforce is used by everyone in our company. This is how we find information about customers, prospects, and sales stages. It also helps our company with forecasting revenue and managing pipeline. Leadership can see data easily and users, in general, can create their own reports and customize their own data.
  • Pipeline management.
  • Reports.
  • Account information.
  • It can be complex sometimes.
  • one department might only be comfortable using a specific section of the dashboard.
  • It's boring to update contact information.
  • Account information.
  • Sales Opportunities.
  • Reporting.
  • Reduced costs.
  • Improved communication.
  • Information management.
I have used Oracle Fusion and it was super slow if compared to Salesforce. The loading time was longer and information was not organized in a simple way like Salesforce. Even though I haven't participated in the decision process of subscribing to Salesforce, as an employee I love how fast it is compared to other CRM tools I used in the past.

Do you think Salesforce Experience Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Experience Cloud's feature set?


Did Salesforce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Experience Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Experience Cloud again?


Gainsight Customer Cloud, Zendesk Chat (formerly Zopim), Microsoft 365 (formerly Office 365)
Salesforce is well suited when I need to access information about my clients, for example, industry, revenue, website, contacts, opportunities (upsells, closed-wons). It is also good to keep track of pending activities such as onboardings and progress review calls. It is less appropriate when I need to see a record of all emails sent to a specific customer.