Salesforce Sales Cloud is the plattform
December 13, 2024

Salesforce Sales Cloud is the plattform

Fabricio Trujillano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

The platform is our sales console, absolutely all relevant information is processed here, I am constantly updating information about new opportunities, updating the status of ongoing opportunities and even searching for old opportunities to recontact. As a sales developer, my main task is to feed the sales pipeline of commercial executives with new opportunities.

Pros

  • Store relevant information about sales processes and status
  • Have graphs or dashboards available for decision making
  • Monitoring and registration of contact with companies
  • Total integration of sales processes in the company

Cons

  • It could improve its integration with WhatsApp business
  • They could improve in the management of processing duplicate leads
  • The impact is definitely positive to the point of being indispensable for our sales operation.
  • Growth is accompanied by the performance of the sales team
I fully support the idea that Saleforce is created to improve sales productivity, this platform facilitates the commercial process and saves it in the cloud, at the complete disposal of the entire team, to make the best decisions and achieve the maximum possible profitability. It even becomes essential to operate, since this platform changes the rules of the game, from how commercial processes were operated before to how they are operated now.
This platform is superior in many ways, being able to integrate other platforms at the same time to unify management. Also, the user experience is superior, the design is friendly and allows one to work without problems and find everything in a friendly way and save time, above all improve the process.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

It is suitable for large companies with a high sales flow and a specialized sales team. I do not consider it advisable for small companies, especially if they do not have the sales process defined, it could even be if they project high growth, however, Salesforce Sales Cloud costs are high and they would have to evaluate if it is profitable over time.

Salesforce Sales Cloud Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
8.5
Lead management
10
Email marketing
7
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

Comments

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