Overall Satisfaction with Salesforce Sales Cloud
We use Salesforce Sales Cloud for our CRM and customer relationship management; all of our hand raisers and marketing leads go into Salesforce and are tracked through the entire cycle. We share access with Sales and commercial teams - it helps allow full visibility within the entire commercial part of our wider global business, in all markets, to see what's going on with every single potential prospect or existing client in the database. It shows all email marketing and sales engagement touchpoints, and it helps us to report on all of the quality of our leads, so we can then better inform our marketing lead scoring model in the rest of our tech stack. Salesforce Sales Cloud also connects to all of our other sales and martech stack to allow for seamless integration and reporting across the entire customer experience and funnel. Our B2B business really appreciates having this full funnel visibility at all times, so all teams can tap in and understand the wider company.
- Connects sales and marketing
- Shows a view of the customer journey touchpoints
- Allows for better lead reporting
- Helpful dashboards
- Integrates well with other tech stack
- More marketing touchpoints tracked
- Allow for tracking of multitouch attribution
- Less complicated dashboards
- More straightforward training
- Improved sales team productivity
- Increased marketing team reporting productivity
Salesforce Sales Cloud has enabled our teams to access and leverage customer and prospect data to help increase sales productivity, by providing more of a one stop shop overview of all of the customer data we have available. However, it doesn't have all of the touchpoitns we would need, but gives a solid overview.
Salesforce Sales cloud is well integrated with a lot of other marketing and sales technology SAAS products that we use within our business, which is a big part of why I enjoy using it. Compared to NetSuite, it is a lot more user friendly, a modern platform that provides better visual understanding of sales pipeline and contains more useful data across the customer journey.
Do you think Salesforce Sales Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Sales Cloud go as expected?
Yes
Would you buy Salesforce Sales Cloud again?
Yes