Sales Cloud is a must for sales teams
June 20, 2025

Sales Cloud is a must for sales teams

Shaun Houshmand | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Salesforce Sales Cloud

Salesforce Sales Cloud is the heart of our org's CRM function. Our entire team uses it to help the company track data that is important to us. From Account / Contact records, to Opportunity management, to Territory Management, it covers many bases and I don't see another solution being able to provide what Sales Cloud does.

Pros

  • Tracks sales opportunities through our sales stages, giving everyone visibility into pipeline.
  • Easy to create reports and dashboards using the CRM data.
  • Flexible automation options from email alerts, record creation, approvals, and more.

Cons

  • Would like more flexibility when it comes to page layouts using standard functionality. It is limiting and forces pages to look crowded.
  • Complex joins across objects are sometimes impossible to do within the platform, forcing us to export data and go from there.
  • It's expensive!
  • Increased sales revenue
  • Better forecast accuracy
  • Improved sales team producitvity
The data model is customizable. It supports unlimited custom objects, fields, layouts, etc. As we grow and our process changes, Sales Cloud can change with us. I can't tell you how many process changes we've made just over the last 5 years. Don't forget about all the security permissions that grow with you as well.

Do you think Salesforce Agentforce Sales delivers good value for the price?

Yes

Are you happy with Salesforce Agentforce Sales's feature set?

Yes

Did Salesforce Agentforce Sales live up to sales and marketing promises?

Yes

Did implementation of Salesforce Agentforce Sales go as expected?

Yes

Would you buy Salesforce Agentforce Sales again?

Yes

Sales Cloud is perfect if you're in B2B with long sales cycles. It handles account hierarchies, opportunity stages, quote management, and multi-role selling perfectly. If you're an early-stage startup, the cost and complexity aren't worth the value. Other solutions may be a better fit. If you're a small team, then Sales Cloud is also overkill.

Agentforce Sales Feature Ratings

8.7
Customer data management / contact management
9
Workflow management
9
Territory management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
9
Quote & order management
9
Interaction tracking
7
Channel / partner relationship management
9
Customer Service & Support ()
Not Rated
Marketing Automation ()
Not Rated
9.5
Task management
9
Reporting
10
9.0
Forecasting
10
Pipeline visualization
8
Customizable reports
9
9.3
Custom fields
10
Custom objects
10
API for custom integration
8
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
7.0
Mobile access
7

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