Salesmate >>> Freshworks/Pipedrive/Salesforce/Zoho/Everyone Else.
April 17, 2021

Salesmate >>> Freshworks/Pipedrive/Salesforce/Zoho/Everyone Else.

Alexander Ceranek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesmate

We use Salesmate for a CRM (like Pipedrive), Telephone System (like Ring Central), Email Campaigns (Like Mailchimp), SMS Campaigns (like SlyText) and many more features! Integrated with woo commerce/shopify for e commerce management + pipelines for wholesale B2B operations. Power Dialer, Smart Queue amongst many more features!

Pros

  • CRM
  • VOIP/Telephone
  • Email Campaigns
  • SMS Campaigns
  • Integrations
  • BEST SUPPORT IN THE WORLD

Cons

  • Perhaps more training videos - and real life cases
  • Pre Made Templates for work flows (they will custom build anything A+ support and service)
  • Premium Monthly Plan @ $60 saved me $450 in monthly services
  • Immediate 7.5 X ROI in the form of eliminating expenses
  • Freshworks CRM (formerly Freshsales)
Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync between fresh caller, fresh desk, fresh sales and fresh everything. I could go on and on, but I have also tried Salesforce, Pipedrive, Zoho and many others.

Sales.mate is the BEST, I love them! Seriously.

Do you think Salesmate delivers good value for the price?

Yes

Are you happy with Salesmate's feature set?

Yes

Did Salesmate live up to sales and marketing promises?

Yes

Did implementation of Salesmate go as expected?

Yes

Would you buy Salesmate again?

Yes

Freshworks CRM (formerly Freshsales), Pipedrive, Salesforce CMS
They do have a HUGE database of training videos.

Support replies within 5 minutes 24/7! Literally the best team I have ever worked with.

By design, by support, by service, by value. Rock STARS!
Less than 5 minute response times, personalized Zoom meetings to address exact issue with VIDEO support. Absolutely amazing and kind team who wants to ensure you have the best experience of your life!
I replaced a list of programs with Salesmate

I got rid of FreedomVoice, Ring Central, Pipedrive, Mailchimp, slyText, Typeform & a few I'm probably missing.

Salesmate Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
Not Rated
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
10.0
Marketing automation
10
10.0
Mobile access
10

Comments

  • Nissa Waldman | TrustRadius Reviewer
    Nissa Waldman
    commented 3 years ago
    Hi Alexander - we started testing and using salesmate a couple of weeks ago because I was genuinely impressed with the software as well. My question is, have you used the automation journey and ran multiple leads through these journeys? I've had issue after issue and the team is still trying to fix it after a week. I know this is a great software but I'm so confused as to why my automation journeys are NOT working properly. They told me it's an error with the system's execution, so I'm wondering if anyone else has experienced this?

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