Samanage is great!
February 03, 2016

Samanage is great!

Brandan Kusser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Samanage

We use it for IT Help Desk Ticketing, Inventory Management, Reporting, and other things.

Pros

  • Inventory Management
  • IT Help Desk Ticketing
  • User Interface
  • Ease of Use
  • Reporting

Cons

  • Needs more portal customization
  • Small features I sometimes notice missing. Nothing major.
  • Better customer service for sure. Our eyes are on tickets much faster.
  • Easier to send tasks from one admin to the next.
  • Easier to communicate with end users.
Samanage is far better than both. SysAid had similar features, but Samanage seems to execute them all much better. Also, Samanage HQ is located in the USA, which is very convenient for us.
Samanage would work well in both small and large businesses.

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