Samanage is great!
February 03, 2016
Samanage is great!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Samanage
We use it for IT Help Desk Ticketing, Inventory Management, Reporting, and other things.
- Inventory Management
- IT Help Desk Ticketing
- User Interface
- Ease of Use
- Reporting
- Needs more portal customization
- Small features I sometimes notice missing. Nothing major.
- Better customer service for sure. Our eyes are on tickets much faster.
- Easier to send tasks from one admin to the next.
- Easier to communicate with end users.
Samanage is far better than both. SysAid had similar features, but Samanage seems to execute them all much better. Also, Samanage HQ is located in the USA, which is very convenient for us.