The best ITSM solution I have ever used!
Updated March 16, 2016

The best ITSM solution I have ever used!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Current version as of 17 June 2015

Modules Used

  • N/A

Overall Satisfaction with Samanage

We are using Samanage within our organization for our internal IT support across several sites around the world. Samanage has helped us to boost our productivity by organising and structuring our workflow. It has also helped us to keep track of various performance metrics, for example customer satisfaction and how quickly we respond to requests.
  • Samanage provide excellent customer service, which is both friendly and prompt.
  • The Samanage app is highly customisable, and can be adjusted to how we want it to be.
  • The Samanage app is very easy to use; it only took us around half an hour to get to grips with the basics!
  • One of the things that we would like to see in Samanage is the option for tickets to change their statuses once they are updated. This would be very helpful for keeping track of the current status of our tickets.
  • Samanage has had a very positive influence on our customer satisfaction levels.
  • Samanage has increased our efficiency greatly.
  • Zendesk,Freshdesk
We selected Samanage over these two products because we found that the features of Samanage better fitted in with our needs. In particular, we found the prospect of integrated asset management very desirable, and to our knowledge the two alternative products do not have this functionality without buying a third-party product, which would result in us incurring additional cost on top of the cost for a service desk app.
I think that Samanage would be well suited for both internal and external facing helpdesks and support teams. Due to the high level of customisation that the app provides, it can be tailored to any purpose.

Using Samanage

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