SAP Concur is a great product in the digital transformation journey for any organisation...
May 19, 2023
SAP Concur is a great product in the digital transformation journey for any organisation...
Score 8 out of 10
Vetted Review
Verified User
Software Version
Standard
Modules Used
- Expense
- Request
Overall Satisfaction with SAP Concur
We use SAP Concur Request & Expense modules, both work great. The Request module has limited functionality compared to the Expense module and needs some improvement. The stand-alone Expense module is slick and works great, we can configure and manage the same ourselves at the Admin level; whereas the Request module needs to be managed by SAP Concur support and getting our change & customization requirements across to SAP Concur support isn't always the easiest thing to do. Every time you try to reach out to support, you need to start explaining your changing landscape and background from the start, SAP Concur support does not have a dedicated support staff assigned to an organisation so it isn't the easiest thing to do.
- Expense Module
- Request Module needs an upgrade in functionality to mimic Expense Module, also SAP Concur needs to let Organizations manage their Request Configurations on their own. We can manage our Expense Configuration but can't even view our Request Configuration, this is a serious drawback.
- Request Module doesn't support approvals on mobile, this is a serious flaw in today's day and age.
- Timely Approvals
- Digital Transformation for Reimbursement Process
Currently we use ECC and will be upgrading to S4/HANA soon, the integration for SAP Concur into existing SAP systems is smooth and effortless.
Timely processing and digital transformation of the business reimbursement & pre-approval process.
Timely processing and digital transformation of the business reimbursement & pre-approval process.
Do you think SAP Concur delivers good value for the price?
Yes
Are you happy with SAP Concur's feature set?
Yes
Did SAP Concur live up to sales and marketing promises?
Yes
Did implementation of SAP Concur go as expected?
Yes
Would you buy SAP Concur again?
Yes