SAP Concur for Expense and Travel Management
December 02, 2024

SAP Concur for Expense and Travel Management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Premium

Modules Used

  • Expense
  • Travel

Overall Satisfaction with SAP Concur

We assist our clients in implementing SAP Concur for expense management, travel management, and, in some cases, invoice management. The business problems the product address for our clients include avoiding manual errors, ensuring compliance with travel policies, and providing visibility and control over expenditures through approvals. The scope of our use cases includes global implementation, audit trails, and customized workflows.

Pros

  • The expense report is automatically routed to the manager for approval, and once approved, it is processed for reimbursement, all within a few days.
  • Using SAP Concur, the employee books a flight, hotel, and rental car. The system ensures that all bookings comply with company travel policies configured.
  • Integration with corporate credit card providers, automatically importing transactions into users’ expense reports.
  • SAP Concur maintains a comprehensive audit trail of all transactions, including who submitted, approved, and modified each expense or invoice. This is essential for internal audits and regulatory compliance.

Cons

  • Enhanced AI and machine learning capabilities could improve the accuracy of automatic expense categorization.
  • ome users find the navigation within SAP Concur to be complex and not very intuitive.For example - configuration is required to adapt filters in report library to see the expense reports within 90 days.
  • Improved Compliance and Reduced Fraud
  • Faster Employee Reimbursement Process
  • Implementation Cost
1. S/4 HANA - Automated Reconciliation 2. SuccessFactors - Employee Data Synchronization 3. Credit Card Provider - Automatic Transaction Import
Intelligent Audit
Supports personal out of pocket and corporate card.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

Well suited for larger organisations where global implementation is required, also mobile support is appreciated. Smaller organisations with budget constraints may not be suited for the product. Also, if the company is invested in non-SAP systems - the integrations may not be straightforward.

SAP Concur Feature Ratings

Expense Management
8.5
Employee Expense Reporting
10
Corporate Card Reconciliation
7
Payment Management
7.3
Customizable Approval Policies
6
Payment Status Tracking
8
Payment Audit Trail
8

Comments

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