SAP CRM or Salesforce, What is in it for you?
Overall Satisfaction with SAP Sales Cloud
Used for automating and enabling Sales opportunity pipeline
Service Business functions like Service orders,Contract Manageament, Repairs, Dispatching of Field Engineers - has a matured solution for resource scheduling, Filing time and labor, Billing and Invoicing
Service Business functions like Service orders,Contract Manageament, Repairs, Dispatching of Field Engineers - has a matured solution for resource scheduling, Filing time and labor, Billing and Invoicing
- Every Sales and Service business process. Tons of inbuilt features delivered out of box to enable these processes. Niche processes like Territory Management, Trade promotion Management, Campaign managements are delivered
- Great CTI Integration capabilties. Call Center Integration, Phone and Email, Business Activities
- Strong SAP ERP and Finance Integration in areas of Inventory Management, Accounting, Pricing, Master data etc.
- UI and Ease of Use features needs a great facelift
- Go-live and Deployment time can get very longer for a brand new implementation
- Slow Performance. Very Annoying to the users.
- Mobile and Reporting capabilities
- Improve field capabilities to deliver customer service
- Track field activities and head count planning
- provide valuable data so that a Knowledge base can be built on how to solve future customer problems
Being in SAP ecosystem with SAP ERP and Finance already was a major driver. Now that Salesforce is such a slick mobile compatible product, would have definitely influenced our decision.
Customer service is now ever more important and demands continuous improvement to engage and collaborate. SAP CRM should be more agile and more efficient to stand out with Salesforce.
Customer service is now ever more important and demands continuous improvement to engage and collaborate. SAP CRM should be more agile and more efficient to stand out with Salesforce.