Crystal Reports - As useful as your builder is knowledgable
March 29, 2017

Crystal Reports - As useful as your builder is knowledgable

Charleigh E. Parker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Crystal Reports

We use Crystal Reports with Blackbaud's Raiser's Edge; I am the only user, and it is currently only used in the Institutional Advancement office. RE's canned reports are rather limited, and even NXT's analytics are view-only, so the only way to slice and dice our data is outside of the database using Crystal Reports. I've built Solicitor reports showing various information on their assignees, participation reports for various constituencies, financial overviews, and solicitor performance reports. We basically use Crystal Report for almost all of our fundraising reporting needs.
  • Crystal Reports is really only limited by the creativity and knowledge of the report builder.
  • It's versatile, and can work with any database or data set that can export into Access or something similar.
  • It's a great way to get people to generate their own reports. Sure they can be intense to build, but once that's done, anyone can use them.
  • It's not something you can just pick up and start using, you'll need someone who knows what they're doing to build your reports.
  • I wish it were possible to use formulas in parameters.
  • I also wish there were a way to automatically link all tables at once, instead of having to set the join for each table individually. This can get quite tedious when you're working with a lot of tables.
It all depends on what you need. Crystal Reports is best used to condense and display lots of data; if all you need are rows of detail and a grand total, this would be overkill. If, however, you'd like to see variable results based on parameters of your choosing or visualize complex analytics using hundreds/thousands points of data, this might be your tool.

SAP Crystal Feature Ratings

Pixel Perfect reports
10
Customizable dashboards
Not Rated
Report Formatting Templates
5
Drill-down analysis
10
Formatting capabilities
5
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
10
Publish to Web
Not Rated
Publish to PDF
10
Pre-built visualization formats (heatmaps, scatter plots etc.)
Not Rated