Frustratingly User Friendly
March 25, 2021

Frustratingly User Friendly

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Litmos

It is being used by our whole organization. We do all onboarding of new employees, training of existing employees, and use it for tracking and compliance as well.
  • User-friendly
  • Tries to make suggested updates.
  • Not timely with fixing bugs.
  • Bad communication about updates.
  • Does not fix items before rolling out new items which makes fixing what is wrong more difficult.
  • Lacks basic functionality like assign by date, and reporting options they got rid of.
  • Simplified reporting
  • Enabled ability to know who has the information and who it hasn't reached.
Litmos is user-friendly and other than that it lacks a lot. I have tickets that have never been resolved and many that continue to come up without any permanent fix.

Do you think Litmos delivers good value for the price?

Yes

Are you happy with Litmos's feature set?

No

Did Litmos live up to sales and marketing promises?

No

Did implementation of Litmos go as expected?

No

Would you buy Litmos again?

Yes

It is user-friendly, but has constant bugs and issues.
Felt very alone, not a lot of help. We have been passed to at least 5 different account people and they feel our pain, but can't change anything with support or get anything done either.
It is great for basic one-time training in which the information will never change and the course can go inactive and not be used again.

Litmos Feature Ratings

Course authoring
7
Course catalog or library
5
Player/Portal
7
Learning content
7
Mobile friendly
7
Progress tracking & certifications
5
Assignments
7
Compliance management
3
Learning administration
7
Learning reporting & analytics
5
Social learning
7