Best in industry Customer Service Tool!
September 08, 2023
Best in industry Customer Service Tool!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
It brings our customer service to next level, it act like a centralized platform for managing our customer. It allowing us to respond faster than ever before to resolve the tickets so overall duration of the cases reduced. It solved the communication gap between customers and clients and improved the customer relationship.
- Easy to managing the tickets.
- Customer relationship improved
- Easy to configure
- Looking more reports
- Automated agent assignment can be improve
- User Interface can be improve
- Improved the customer satisfaction
- Increased our value across the customer
- Productivity improved
Without doubt it improved our customer service far better into next level.
- Microsoft Dynamics 365 Field Service (FieldOne)
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes