Customer Connection with Ease
October 19, 2023

Customer Connection with Ease

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

We utilize SAP Service Cloud in our organization for collaborative diagnosis and rapid resolution of customer issues. The connected enterprise and customer service agility have increased communication between departments and resolved client issues with ease. It truly revolutionizes our customer service and has improved our customer relations by enabling service from first contact to resolution.

Pros

  • Efficiency
  • Speed of Service
  • Connection

Cons

  • Aesthetics of user interface
  • Portal update rates
  • Reduced customer service resolution time
  • Improved customer satisfaction
  • Monetary savings
Integrated flawlessly in our current work environment.
We have seen an increase in connection and communication with our clients due to the erase of access to SAP Service Cloud.
More streamlined for better connection with customers

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

SAP Service Cloud is well suited to any scenario in which you need to deliver fast and personalized customer service while being both efficient and thorough while maintaining professionalism. The program connects customer contacts from different channels in one solution to enable a consistent service experience with little to no interruptions.

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