Platform to improve customer service
October 31, 2023
Platform to improve customer service
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
We use it to connect all contact systems with the sales team and external clientes. It helps a lot in the development and control of processes with access to knowledge and correct information to improve customer engagement and resolution on the first contact to avoid unnecessary new contacts, all the system's intelligence offers us a much more agile and easier resolution.
- Efficient technologies
- a different user experience
- excellent customer experiences
- cloud could be simpler in your daily use
- less infrastructure
- A very significant reduction in time and quality of service
- Reduction of procedural costs
- End customer satisfaction with agility of service
- Greater profitability due to quality and agility
We noticed a great improvement in the quality of service, this was the main change after the acquisition of Sap Service Cloud, making the entire company more agile in its services and improving end customer satisfaction, the result of a job well done and very well optimized. project. One of the positive impacts of the platform was also to simplify all matters and make it faster for employees to contact them with super-routed service.
Do you think SAP Service Cloud delivers good value for the price?
Not sure
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes