Overall Satisfaction with SAP Service Cloud
This year we implemented S/4 HANA Rise edition for 2 of our companies. I can only say that the use of the system is as if our servers were on premise, nobody notes the difference in response time.SAP support is also impeccable
- Support
- Availability
- Reliability - no downtime yet for us
- Support in spanish for Latin America
- Academy or education in person in Paraguay
- A partner better organized, with better organization
- increased brand value
- increased staus among competitors
- Native integration with other SAP products
I dont see any change, the customer service is via a local partner: Infocenter.
We selected it for the promise of ease integration.
Do you think SAP Service Cloud delivers good value for the price?
Not sure
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Service Cloud go as expected?
No
Would you buy SAP Service Cloud again?
Yes