SAP Service Cloud Experience
April 12, 2024
SAP Service Cloud Experience
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
SAP Solves the problems like, Consolidated reports for multiple locations, User level permission and controls, Mobile applications on FIORI Platform. Hierarchy level management for approvals in the accounts department. Inventory Management in multiple warehouses, min and max level management, Few customized forms as per the department requirement. integration of third party applications.
- Mobile app development of the same platform FIORI
- Multi location management
- Third party integration
- Few of inbuilt sub modules with minimal price
- Ready GST
- Improvement in reporting and analytics
- SAP Service Cloud provides the flexibility for configuration of Fiori.
- Subsidiary integration helps to consolidate and reduce the time
- ROI cannot be ensured by a SAP partner to take it into consideration.
Our vendor who have developed a mobile application which full fills some of our major requirements like billing at the client location and updating the live inventory levels in multiple locations which helps us to make a decision to deliver a particular product from the nearest location to the end customer.
Platform and interface looks so cool in SAP Service Cloud also the license part when compared to the other players in the market, DDA was impressive, pricing is reasonable when compared to other vendors and the timeline for the implementation is less when compared, flexibility in converting the users is appreciated.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes