After Sales Tools

After Sales Tools is a software solution designed for Product Technical Assistance, providing integrated services for managing the after-sales cycle of products. It is aimed at manufacturing companies of all sizes that need to provide comprehensive services for their products during their lifecycle. The product is used by various professionals and industries, including Technical Support Teams, Customer Service Representatives, Field Service Technicians, Maintenance Managers, and Equipment Manufacturers.

Key Features

Spare Parts Catalog: According to the vendor, this feature allows users to manage the product catalog and models, as well as the associated spare parts. It enables the connection of spare parts to products or models, and even to specific serial numbers. Users can identify spare parts through hot-spot on exploded views and search for them using various filters such as spare parts code, description in language, suggested spare parts, validity dates, and serial numbers.

Warranty Management: According to the vendor, this feature allows users to activate warranties, manage orders under warranty, handle claims, and manage returns and repairs. It also provides seamless integration with company information systems such as ERP and CRM.

Scheduled Maintenance: The vendor states that this feature facilitates the planning and management of interventions for scheduled maintenance. Users can perform first installations and testing, assign interventions, and manage customer satisfaction.

Request/Management of Interventions: According to the vendor, users can easily request interventions and create tickets with this feature. It allows for the assignment and management of interventions, as well as the request and replacement of spare parts. The outcomes of interventions can also be recorded for future reference.

History of the Interventions: According to the vendor, this feature provides a comprehensive history of interventions carried out on individual products. It allows for the grouping of interventions based on product/model/serial, customer, and geographical area. Users can also access summaries based on the type of fault and the replaced parts.

Remote Control: The vendor claims that this feature allows users to establish direct connections with their products through the web and use mobile apps for remote control. It enables pre-notification of malfunctions or troubles, facilitating proactive maintenance. It has been implemented in various projects such as air conditioning systems, electrical measurement systems, presence detection systems, and electric charging systems.

Data Collection: According to the vendor, this feature supports the collection of data from sensors and actuators using proprietary protocols for local collection. It also facilitates data transfer to web collection servers using standard protocols such as HTTPS, MQTT, XMPP, and CoAP. The collected data can be stored in dedicated facilities such as big data and cloud, with compression algorithms and global index extraction.

Failure Analysis: According to the vendor, this feature allows users to receive fault signals, directly intervene on devices, and perform comparative statistical analysis on received data. The software also includes algorithms for predictive fault analysis based on device data and fault reports. It has been implemented in projects such as air conditioning systems and electrical measurement systems.

Tracking Parts/Products: According to the vendor, this feature provides software procedures and hardware devices for tracking spare parts and finished products. Users can utilize barcode and QR code labels, active and passive RFID tags, NFC tags, and beacons for tracking. It has been implemented in projects such as electrical measurement systems, professional catering systems, and drug logistics systems.

Geolocation: The vendor states that this feature enables the census of complex implants, grouping of products, and management of interventions on individual products and plants. Users can manually or automatically geolocate devices for better tracking and management.