Name: After Sales Tools
Rating: 9.1 (2 reviews)
Author: Topgraf

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Help Authoring

Push Notifications

Development

Audit

Business Intelligence (BI)

Collaboration

IP PBX

Org Chart

Procurement

Enterprise

Accounting

Spend Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

C/C++ Integrated Development Environments

Cloud Storage

Code Review

Data Center Power

Data Quality

Density-Optimized Servers

Disk Based Backup

Fraud Detection

Hadoop-Related

IT Infrastructure Monitoring

Identity Management

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Managed Print

Network Performance Monitoring

Object Storage

Relational Databases

Smart Contracts

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Click Fraud

Content Management

Contest Management

Direct Mail Automation

Email Marketing

IP Geolocation

Intent Data

Local Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Trade Promotion Management

Sales

Antivirus

Security

Estate Planning

Lease Management

Mobility as a Service

Nonprofit Fundraising

Public Transportation

Scholarship Management

Smart Cities

Telemedicine

Vertical-Specific

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After Sales Tools is a software solution designed for Product Technical Assistance, providing integrated services for managing the after-sales cycle of products. It is aimed at manufacturing companies of all sizes that need to provide comprehensive services for their products during their lifecycle. The product is used by various professionals and industries, including Technical Support Teams, Customer Service Representatives, Field Service Technicians, Maintenance Managers, and Equipment Manufacturers.

## Key Features

**Spare Parts Catalog**: According to the vendor, this feature allows users to manage the product catalog and models, as well as the associated spare parts. It enables the connection of spare parts to products or models, and even to specific serial numbers. Users can identify spare parts through hot-spot on exploded views and search for them using various filters such as spare parts code, description in language, suggested spare parts, validity dates, and serial numbers.

**Warranty Management**: According to the vendor, this feature allows users to activate warranties, manage orders under warranty, handle claims, and manage returns and repairs. It also provides seamless integration with company information systems such as ERP and CRM.

**Scheduled Maintenance**: The vendor states that this feature facilitates the planning and management of interventions for scheduled maintenance. Users can perform first installations and testing, assign interventions, and manage customer satisfaction.

**Request/Management of Interventions**: According to the vendor, users can easily request interventions and create tickets with this feature. It allows for the assignment and management of interventions, as well as the request and replacement of spare parts. The outcomes of interventions can also be recorded for future reference.

**History of the Interventions**: According to the vendor, this feature provides a comprehensive history of interventions carried out on individual products. It allows for the grouping of interventions based on product/model/serial, customer, and geographical area. Users can also access summaries based on the type of fault and the replaced parts.

**Remote Control**: The vendor claims that this feature allows users to establish direct connections with their products through the web and use mobile apps for remote control. It enables pre-notification of malfunctions or troubles, facilitating proactive maintenance. It has been implemented in various projects such as air conditioning systems, electrical measurement systems, presence detection systems, and electric charging systems.

**Data Collection**: According to the vendor, this feature supports the collection of data from sensors and actuators using proprietary protocols for local collection. It also facilitates data transfer to web collection servers using standard protocols such as HTTPS, MQTT, XMPP, and CoAP. The collected data can be stored in dedicated facilities such as big data and cloud, with compression algorithms and global index extraction.

**Failure Analysis**: According to the vendor, this feature allows users to receive fault signals, directly intervene on devices, and perform comparative statistical analysis on received data. The software also includes algorithms for predictive fault analysis based on device data and fault reports. It has been implemented in projects such as air conditioning systems and electrical measurement systems.

**Tracking Parts/Products**: According to the vendor, this feature provides software procedures and hardware devices for tracking spare parts and finished products. Users can utilize barcode and QR code labels, active and passive RFID tags, NFC tags, and beacons for tracking. It has been implemented in projects such as electrical measurement systems, professional catering systems, and drug logistics systems.

**Geolocation**: The vendor states that this feature enables the census of complex implants, grouping of products, and management of interventions on individual products and plants. Users can manually or automatically geolocate devices for better tracking and management.

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TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Overview

What is After Sales Tools?