Fabolous product.

Overall Satisfaction with SAP Service Cloud

The SAP service cloud is pivotal in addressing customer churn and escalations in our organization. With this solution, we could significantly track, resolve, monitor, analyze, and improve customer experience. This is part of our current SAP S4/HANA, so system integration was flawless and added value to our business life cycle.

Pros

  • Customer details all in 1 place.
  • Improve customer satisfaction and retention.
  • Integrated with our SAP suite.
  • Interoperability within different department of organization.

Cons

  • I would love to see more AI enablement.
  • Dashboard customization.
  • More formats to import reports.
  • Improved customer retention and experience.
  • Data integrity and availability.
  • Mobility and secure data on trusted sap platform.
Our organization is not new to SAP products; we already have SAP S4 Hana, so integrating the SAP service cloud is easy. Also, our employees' familiarity with SAP products makes training them on new SAP products easier, helping us reduce the learning curve and implementation timelines for the SAP service cloud.
Since implementing the SAP service cloud in our organization, we have observed significant improvement in customer service capabilities. We have experienced increased customer retention, and inquiries on new products have risen, helping us improve revenue. SAP service cloud interoperability with other SAP products has also helped us improve our customers' response times.

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

SAP service cloud helped us improve our customer experience with better CSR scores. The customer self-service portal enables customers to update their details, requirements, feedback, etc., which helps us improve our services further. I believe the SAP service cloud is suitable for most of our requirements. If the client is not a regular one, we add extra data to our system, which could be avoided.

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