SAP Service Cloud Review
September 25, 2024

SAP Service Cloud Review

Ehtisham Syed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

We have enabled the service process for different case types to help ensure the best outcome and quick time to value. Case Management and Live Call activity using Davinci (Integrated with Cisco System).
Social Media Integration (Facebook, Twitter etc.).
We could not integrate with Instagram using Sprinkler as this product was not supported by SAP.

Pros

  • Case Designer
  • Case Management
  • Social Media Integration

Cons

  • Utilities similar to Davinci for integrating SAP Service cloud with Live Digital Telephone system
  • Instagram Integration using SAP Standard Utility
  • Reduced customer service resolution time due to tight integration with Sales Cloud
  • All other features add value to the business
  • Product is satisfactory in general.
Wasy to Integrate with Sales Cloud, Commerce Cloud and Emarsys.
We saw good improvement in our customer service capabilities and had significant impact on our business operations.
During evaluation , we found sap service cloud is better in all aspects especially ease to use.

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

Case Management ; Social Media Integration ; Mass Campaign Management and Surveys are well suited for our business.

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