Success of SuccessFactors!
October 24, 2019

Success of SuccessFactors!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Employee Central Payroll
  • Time & Attendance Management
  • Recruiting
  • Onboarding
  • Learning
  • Succession & Development
  • Performance & Goals
  • Compensation
  • Employee Experience Management

Overall Satisfaction with SAP SuccessFactors

SAP SuccessFactors is the current ATS used by my company. We use it for payroll, benefit selections and for hiring managers to review and select candidates for hire. As an ATS we use it for moving and sorting candidates, as well as all notifications, are done through the portal. It gives our Talent Acquisition team the ease to share and discuss candidates with hiring managers seamlessly as it updates in real-time.

Pros

  • Excellent ATS features!
  • Benefit selection for oncoming employees is a breeze. Our HR Specialists are able to make selections with them during the on boarding process.
  • Very programmable! We were able to customize the software to make it easy to use. We also were able to import so many templates and send them out automatically by simply clicking and dragging a candidate into a new status.

Cons

  • The over sized quarterly updates when releasing new products can inundate the mornings as we begin booting up the program.
  • The workflow and reporting pieces could be better. I don't think they are as easy to navigate as they should be.
  • Initially the software is not easy to navigate when integrating and implementing. If you don't have a 3rd party vendor or a very experienced in house team you will most likely not get the best result out of the product.
  • The price may be high but the ROI is positive.
  • The existing modules are easy to navigate.
  • The functionality of the software is smooth and it is user-friendly for everyone.
Compared to UltiPro (my current company's software) SuccessFactors is much easier and more efficient. SuccessFactors customer service is better and goes above and beyond others. I think that SuccessFactors also does a great job keeping up to date and being new and innovative in their quarterly releases. An added bonus is that visually I think SuccessFactors is also ahead of the rest.
I would say they have pretty good customer service overall. They do try their best to resolve issues over the phone but will also try to come in and meet with individual teams once yearly or more if need be.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

Yes

Would you buy SAP SuccessFactors HCM again?

Yes

SuccessFactors was the first ATS software I used and I believe it set the bar high. Since moving companies and leaving SucessFactors I haven't loved software since. The ability to automatically process each candidate at mass rates but give them all an individual feel is something this software helps businesses do well.

SAP SuccessFactors HCM Feature Ratings

Employee demographic data
8
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
Not Rated
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
6
Performance plans
8
Performance improvement plans
8
Review status tracking
10
Review reminders
10
Multiple review frequency
Not Rated
Create succession plans/pools
8
Candidate ranking
9
Candidate search
10
Candidate development
10
New hire portal
10
Manager tracking tools
10
Individual goal setting
10
Line-of sight-visibility
9
Performance tracking
9
Job Requisition Management
10
Company Website Posting
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

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