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Use SAP SuccessFactors to drive Employee Experiences
Updated October 03, 2023

Use SAP SuccessFactors to drive Employee Experiences

Steven DeVries | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Time & Attendance Management
  • Recruiting
  • Onboarding
  • Learning
  • Succession & Development
  • Performance & Goals
  • Compensation
  • Workforce Planning
  • Workforce Analytics

Overall Satisfaction with SAP SuccessFactors

As an employee, I use SAP SuccessFactors to view my current position and key employment data. I also actively use Performance and Goals to help deliver outcomes to support the business and define ratings for annual assessments. As a BRM, I work closely with our HR leads and COE's to identify opportunities for optimization or new engagements within the system.
  • Employee Utilization through User Interface
  • Performance and Goal Management
  • Compensation Planning for Managers
  • Assisting clients with Change Management
  • Delivering New Functions with minimal defects
  • Work with current client help maximize module use more directly
  • Automation of simplified tasks
  • Improved Employee Experience
  • Centralized Global Processes where applicable
While it does offer ease, most organizations overlook the internal custom processes which impact expected outcomes.
Global regulatory changes are not easy to navigate against. Having a solidified partner that looks out for their customer and delivers a compliant product is crucial to our organization's success.
Current experience with SAP to support our company spin has been fantastic. They partnered with our implementation partner for a successful Day 1.
SAP SuccessFactors could not maximize job postings to drive candidates directly to our job site. Having this ability intrinsic to SF would maximize value further for organizations. Also made a strategic decision to use Avature CRM to enhance our TA experiences.

Do you think SAP SuccessFactors delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors again?

Yes

SAP SuccessFactors delivers a single point of reference for employee engagement. It is up to the organization on when, what and how to deliver to maximize the experience.

SAP SuccessFactors Feature Ratings

6.8
Employee demographic data
10
Employment history
6
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
5
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
9.7
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
9
9.5
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
5.3
Report builder
6
Pre-built reports
5
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
8.4
Performance plans
9
Performance improvement plans
9
Review status tracking
8
Review reminders
8
Multiple review frequency
8
8.5
Create succession plans/pools
9
Candidate ranking
8
Candidate search
9
Candidate development
8
8.0
New hire portal
8
Manager tracking tools
8
9.3
Corporate goal setting
10
Individual goal setting
9
Line-of sight-visibility
8
Performance tracking
10
8.4
Job Requisition Management
7
Company Website Posting
6
Publish to Social Media
10
Job Search Site Posting
9
Duplicate Candidate Prevention
8
Applicant Tracking
9
Notifications and Alerts
10

Using SAP SuccessFactors

35000 - Production employees to executives
30 - SaaS, organization workflow and application knowledge
  • Employee Experience
  • Drive ROI
  • Agility
  • RMK and our external careers site
  • Review outate procedures
Best in class and we our still on our journey

Evaluating SAP SuccessFactors and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Change would be in the time spent on internal assessments to improve adoption and rollout strategies.

SAP SuccessFactors Implementation

Accenture was brought in late as the original partner was removed from project.
  • Third-party professional services
Accenture
Yes - Regional roll out for all modules purchased
Change management was a major issue with the implementation - Dont under estimate the impact of change and impact to user adoption
  • Regional differences
  • Old processes forced into a new application

SAP SuccessFactors Support

Fantastic, they are a true business partner
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Not sure
Yes - YEs, we reported an issue related to a regulatory change in South America and it was resolved in days.
The support of our company spin to create two companies from one

Using SAP SuccessFactors

Always room for improvement
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Convenient
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
  • Goal and Performance
  • Report Analytics
Yes - Works great