SAP SuccessFactors Review
March 01, 2023
SAP SuccessFactors Review
Score 3 out of 10
Vetted Review
Verified User
Modules Used
- Employee Central
- Recruiting
- Performance Management
- Succession and Development
- Goals Management
Overall Satisfaction with SAP SuccessFactors
SAP SuccessFactors serves as the company's global HR Information System and core talent management system. The HRIS is used for roughly 7K users and the talent modules for about 5K. It was meant to be a fully integrated system that would enable us to move away from stand-alone applications for talent management processes.
- Matrix Grid report in Succession
- Succession org chart in Succession
- Lineage Chart in Succession
- Performance module is highly outdated, in my opinion.
- Recruitment module is highly outdated, in my opinion.
- Development planning module lacks functionality, in my opinion.
- Single HRIS where there had been several
- Employee self service
- Online Goals and Performance Management that had previously been MS Word-based
- Online Succession Planning that enables global visibility where the process had been MS Excel-based by location making it difficult to look across the organization
Compliance for GDPR was added, but is tedious to configure. Although business rules in Employee Central can be customized by country, not everything in the system can be. For example, in Recruitment, you cannot have a single Requisition template with customizations based on country. If you want a specific field to display for requisitions only in that country, you would have to have multiple Requisition templates. This does not well support a global recruitment process.
The organization previously used Taleo (now Oracle Cloud HCM). Like SAP SuccessFactors, Oracle Cloud HCM offers an HRIS with modules to cover many aspects of Talent Management. It is a large project to configure, as you would expect, but unlike SAP SuccessFactors, Oracle Cloud HCM could be reconfigured/updated when necessary internally without the requirement of consultancy support, as there is not the Provisioning client barrier that SAP SuccessFactors has.
Do you think SAP SuccessFactors delivers good value for the price?
No
Are you happy with SAP SuccessFactors's feature set?
No
Did SAP SuccessFactors live up to sales and marketing promises?
No
Did implementation of SAP SuccessFactors go as expected?
No
Would you buy SAP SuccessFactors again?
No