Item: SAP SuccessFactors
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use the entire suite of applications to manage all HR processes, input, output, etc.

Pros and Cons

Workflows, alerts, managing objects (MDF)
Performance
Recruiting Management
Learning

Mobile app needs a makeover
Learning needs to continue to be further integrated with HXM

Return on Investment

Story Reports - improved output; reduce report preparation time for consumers
People profile configuration for company specific Disability Mgmt. - huge time saver

Ease of Integration

We, as a company, need to be better integrating with our internal downstream consuming apps (i.e. ServiceNow). We will be looking at API solutions in the future.

SuccessFactors Implementation

EC implemented in 2021; poor planning and disconnected partner. It's not the fault of the Software.

Alternatives Considered

Qualtrics XM for People Teams

Qualtrics was briefly evaluated. No further steps have been taken.

Key Insights

Do you think SAP SuccessFactors delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

Would you buy SAP SuccessFactors again?

Yes

Other Software Used

ServiceNow IT Service Management, MuleSoft Anypoint Platform, Celebration

Pros- Highly configurable; can support most initiatives w/o partner intervention.
Cons- UI's can be better; more user-friendly however the initiatives around AI and future UI's may alleviate much of this.

SAP SuccessFactors - General Review

Modules Used

Overall Satisfaction with SAP SuccessFactors