SuccessFactors
July 22, 2025
SuccessFactors

Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Employee Central
- Employee Central Payroll
- Employee Central Service Center
- Work Zone
- Recruiting
- Onboarding
- Performance Management
- Compensation Management
- Learning
Overall Satisfaction with SAP SuccessFactors HCM
SAP SuccessFactors is our global HXM product. We are a SAP shop using S4/Hana and Concur. We have deployed it globally in 17 local languages. It interfaces with all payrolls globally. We use employee central, talent management, performance management, learning, recruiting, and Onboarding. We are currently in the process of upgrading SAP Jam to Work Zones.
Pros
- Centralized employee data in the profile
- Easy to use home page with cards
- Role based permissions for access control
Cons
- Reporting, would like better query tools for quick data extraction
- Performance, the system is extremely slow.
- Admin center has too many tools with poor naming convention and categorization, making it hard to find things
- Improved Employee Experience
- Onboarding 2.0 has streamlined the candidate workflow
- Integration with OpenText has allowed us to become paperless
We are cautiously optimistic that business AI will help streamline some of our workstreams. Due to legal / ethical concerns we are looking at starting with lower impact use cases. Such as implementing Joule and document grounding to answer employee questions. Or enabling the tools in recruiting to help check the language of job postings.
Oracle seems to have more functionality when it comes to tracking non-core HCM data. For example, they have modules related to occupational health and safety. But in the core HCM modules - personal, job, compensation, talent, and performance they are relatively similar in functionality.
Do you think SAP SuccessFactors HCM delivers good value for the price?
Yes
Are you happy with SAP SuccessFactors HCM's feature set?
Yes
Did SAP SuccessFactors HCM live up to sales and marketing promises?
Yes
Did implementation of SAP SuccessFactors HCM go as expected?
Yes
Would you buy SAP SuccessFactors HCM again?
Yes

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