SAP SuccessFactors HCM - good for scale improvements should be made to user experience
July 24, 2025

SAP SuccessFactors HCM - good for scale improvements should be made to user experience

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP SuccessFactors HCM

SAP SuccessFactors HCM has helped us centralise employee information, provide a clear onboarding platform, enabled us to introuduce a standardised performance process, roll out learning and gives us acess to crucial employee data.

Pros

  • Onboarding - portal to allow new starters to fill in relevant forms etc
  • Dynamic org charts - very useful for navigating the company
  • Data - report centre enables customised reporting
  • Record of workflows, e.g. salary changes

Cons

  • Better user interface
  • Easier to naviagte report centre
  • Easier to find help
  • Far better reporting on employee demographics
  • Visibility on recruitment and how we are finding candidates
  • Visibilty and monitoring of our compliance eLearning with the learning module
The user interface is not very friendly. Most commands are found through a search, but there are no overall menus to choose from so if you don't know the name of the command you are unlikely to find it. An easy to use menu with the core areas of the system would be great.
Ensures a consitent approach across the company, e.g. onboarding in now through the SAP SuccessFactors HCM portal whereas previously it was a combination of emails / excel trackers etc. Consistency also achieved for performance management, previously we had many parts of the business taking different approaches (or no process) for performance and goals.
We have been experimenting with Joule but so far have not been ready to launch it - there have been issues with it accessing information not allowed for certain profiles, or changing employee records etc. Need to work through this further before we consider using it across the team.
We chose SAP SuccessFactors HCM for it's scale and for our projected growth and for the ability to add on modules.
- Started with Employee Central
- Added Learning and Peformance & Goals
- Added Recruitment
- Planning on adding Comp & Benefits

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

No

Did SAP SuccessFactors HCM live up to sales and marketing promises?

No

Did implementation of SAP SuccessFactors HCM go as expected?

No

Would you buy SAP SuccessFactors HCM again?

No

OpenAir PSA, NetSuite ERP, Reward Gateway Employee Engagement Platform (SmartHub)
Suited for a large organsiation that is likely to use other SAP modules, e.g. finance.
Not as well suited to smaller organsations needing more agility. Can be very difficult to understand all the functionality and you liekly need someone on the team who is a systems expert.

SAP SuccessFactors HCM Feature Ratings

5.7
Employee demographic data
7
Employment history
4
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
9
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
5
Payroll Management ()
Not Rated
Leave and Attendance Management ()
Not Rated
Employee Self Service ()
Not Rated
Asset Management ()
Not Rated
2.7
Report builder
6
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
5.0
New hire portal
6
Manager tracking tools
4
6.0
Corporate goal setting
6
Individual goal setting
6
6.3
Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
5
Job Search Site Posting
6
Duplicate Candidate Prevention
7
Applicant Tracking
7
Notifications and Alerts
6

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