This Sauce is good, but needs a little more flavor
June 13, 2018

This Sauce is good, but needs a little more flavor

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sauce Labs

Sauce is primarily being used by our Digital team for mobile and browser-based testing. As a financial services firm, we have tight restrictions on what browser/OS combinations that can be installed on in-house machines. Sauce Labs provides us the ability to test on primary browser/OS combinations that our customers use.

Pros

  • Wide and deep offerings of browser and OS combinations
  • Quick support for new releases versions of browsers
  • Includes mobile emulators
  • Supports both manual and automated testing

Cons

  • Recent stability issues and outages
  • Lack of deep technical support for Windows-based Sauce Connect Tunnels
  • The online dashboard provides basic data, but in-depth analysis and drill down is not possible. We run over 10,000 tests a day and can be difficult to find patterns on errors and failed tests
We have not conducted an evaluation of other products to potentially switch to. We are looking to go to a hybrid model of internal docker images and Sauce Labs.
Great capability for supporting automated regression test suites and manual testing across our organization. The technical support team has been very attentive and willing to meet to work with us, but at times their knowledge of running the tunnels on Windows servers is lacking. Our attempts to leverage it for our CI/CD pipeline testing with quality gates have not been successful due to sauce labs stability issues, tunnel issues and security restrictions on our side.

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