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Hardware that is reliable
June 07, 2017

Hardware that is reliable

Jonah Fulmer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Scale Computing HC3

It is our primary Virtual Server Center. It is utilized by the entire company. It has resolved issues we where having with our old system in the area of network connectivity bottle-neck and VM Storage management.
  • Technical Support is probably there biggest strength. There hasn't been a single time as of yet that I haven't been able to get a hold of someone quickly. All of the support personnel at every level are very knowledgeable about the product.
  • Management is always ready to hear any concerns you have.
  • I have to mention Technical support again, because it deserve that much space :) .
  • Their Hyper-visor is always being improved, and that is the only real area I can think of that needs improvement. But they are constantly adding newer and expanded features to rival the top tier VM software vendors. So not really an area they need to improve, but an area where I am just impatient to see what they come out with next.
Very knowledgeable and friendly staff.
We don't have a lot of applications running from the VMs themselves. Really the only one that works completely off of the server is our financial and project tracking software from Deltek. The majority of my needs lie in scalable storage. Currently HC3 software doesn't have a way to scale storage on the fly like the other major VM sofware manufacturers, but I know it is a feature that they are working on.
  • Everything has been positive so far with Scale. Our up-time has been the best it's ever been. Out ROI on that alone makes the purchase worth it.
The hardware is definitely more reliable than what we had previously with our IBM Blade Center S. I haven't had any drives fail on me yet (knock on wood).
Scale HC3 is definitely best suited for IT environments with 2 to 0 IT employees where the company has upwards of 100 employees. In that kind of scenario, the IT personnel doesn't have a lot of time to sit and monitor the server environment. And HC3 provides the reliability the IT Admin's need in that kind of scenario.
However, the reverse is true. If you have a large IT environment, HC3 is still a good option, it would just create a scenario where a few of the IT staff might be left with nothing much to do :) .