Reviews (1-25 of 206)
- Setting up and provisioning a new VM is super simple.
- I come from a VMWare environment but the Scale UI is very easy to understand. I can imagine for someone new they would be able to learn the task of managing the cluster very easily.
- Snapshots and clones are processed super fast.
- I would like to be able to see actual disk availability instead of the raw number of TB.
- The ability to copy and paste from your local machine to a VM seems like missing functionality, it is very useful to have.
- I guess it's not a problem specifically with Scale, probably more with KVM and backup vendors but I really did enjoy having a backup system that worked across the whole hypervisor, it just simplified things a lot.
- I would like to see the breakdown of the VMs and the amount of RAM they are consuming changed a bit. If its a VM with less than 6 GB it doesn't show on the dashboard. Maybe if it was a pie chart it would be easier? Not sure but just something different would be nice so you could see all the VMs.
- The best thing about Scale is its simplicity. I used a VMWare solution for the past 5 years and never really felt like I had a grip on how to fully use it. I've had Scale in place for less than 6 months and am so confident in it, I feel as though I could almost train someone else on how to use it.
- Scale's technical support is second to none. I've had a couple of issues with it and everyone I've spoken with is knowledgeable, friendly and eager to help resolve any issue.
- With previous solutions, updating firmware is a large endeavor compared to Scale. Scale actually recommends doing it during production time instead of scheduling downtime during evenings or weekends. It makes managing everything easier without me having to come into work on my off time.
- As with everything, I wish the price was a bit cheaper but by comparison to others but it's not bad when compared to similar solutions.
- Not that it was needed in my case but the option to have a Scale engineer on site for setup might be nice for some instances.
- The scheduling of the setup calls and training could be explained a little better and even possibly a quick overview of how to use the scheduling portion of the customer portal.
- Their tech support is very good, though I have only had to call a couple of times over the last five years for minor issues.
- Their sales staff keeps in touch on a regular basis. Some vendors will only call for a sale and assume everything is fine if they aren't hearing from you.
- The user interface is easy to learn, from creating and scheduling snapshots to creating virtual machines for running test scenarios.
- Scale Computing HC3 has met all of our company's needs.
- Scale's hyperconverged environment presents a single pool of resources that support our VMs. It intelligently handles decisions related to storage provisioning and load balancing across nodes.
- Snapshots and replicas are created in a few clicks within a simple to use web interface. Gone are layers of settings found in some other products we've used.
- The 'at-a-glance' dashboard tells me everything I need to know about the current status and utilization of the Scale cluster.
- The ability to cut, copy, and paste into a console in a browser tab would be wonderful.
- I appreciate the ability to click on the storage gauge on the dashboard and drill down into detail. Shouldn't that be available on every gauge?
- The ability to schedule exports, restarts, etc from the management interface would be useful.
- Migration to Scale Computing HC3 is simple and straightforward.
- Management of VMs has never been easier.
- Backup and Disaster Recovery with Scale Computing HC3 is built in to the system.
- Support, which is rarely needed, is knowledgeable and quick to respond. Average time to reach a live support technician is 17 seconds.
- I'd like to see more accurate detailed documentation for alternative migration options for situations where using the Double-Take software isn't supported.
- I'd like to see more realistic time estimates for setup and migration. Although the process is fairly straightforward, the initial setup and migration took considerably longer that the marketing suggested. Maybe they're using best-case scenario numbers. All things considered, not a huge deal, but I like to plan for worst-case so that I can set expectations.
- The Scale Computing HC3 system is so easy to maintain. We came from another virtual system and the difference in administration is huge. The time we save in maintaining this system allows us to spend more time on other network tasks.
- We are using the snapshot feature as part of our DR plan. Here again, it is very easy to configure the snapshot plan and the way that Scale manages the snapshots does not require large amounts of additional storage.
- When we installed the HC3 system, it took longer to mount the equipment in the rack and cable it then to have the system online. Management is very simple using their web-based interface.
- One of the things we have to do is manage a group of virtual drives that are attached to our Windows servers. With growth, we find that we need to increase the size of some of these drives. The method used by the HC3 system is cumbersome. I will say that I believe that this has changed in the latest firmware upgrade we did, but I haven't had a need to try it since we did the upgrade recently.
- Simplicity is the number one priority for us. It's very simple to spin up a virtual machine and have it up and running quickly.
- Customer support has been fantastic. When we have an issue, usually Scale contacts us before we even realize there is some sort of issue going on.
- Setting up and installation has also been very simple. In the past, we tried traditional 3-2-1 virtual infrastructure but having storage, networking, and compute tied together has made it much easier for our IT department to be able to deploy new items in a timely manner.
- There are times when the alerts can be a little vague if you don't contact customer support to get a clarification of what might be wrong.
- I would like to see some integrated backup support at some time, and not have to use a third-party agent on each virtual machine.
- High availability is native, automatic, and requires no configuration.
- Support provided by Scale Computing is top notch. I rarely contact them and when I do the phone calls last less than 10min with resolution and in the case of email support not only is there a quick response but they follow up to make sure everything is going well.
- Scale’s HC3 product line removes all of the complex aspects of configuring storage and compute that exist in products like Citrix and VMWare at a much higher value. I don’t need engineers on staff to maintain it because it can be truly a set it and forget it configuration. This makes it a much more valuable option for small to midsize company and for large enterprises offers an enormous savings that can’t be ignored.
- For me personally I’d like to learn more about the API call functionality to increase the hands off options an IT support team could have. (This is more just needing to learn the API’s.)
- More features in virtual networking perhaps a virtual switching within the system as an option.
- Hardware trade-in and upgrade path. (This may exist but just something that is starting to be a consideration for us.)
- Very easy to use; does not require specialized training.
- The Disaster Recovery offering (Cloud Unity) works seamlessly.
- Great customer service.
- I would like to see continued integration with Microsoft-based networks/systems.
- I would like to see a more comprehensive interface.
- I would like to see the ability to create/publish reports and/or export system logs.
- I would like to see independent file-level restore, in addition to volume-level restore.
- I would like to see better/easier volume identification when cloning volumes and mounting to other VMs.
The Scale HC3 solution checked these boxes very easily, providing us hourly backups on our file server and by using an HC3 node in a remote location with an extremely easy interface!
- Easy to learn and use user interface.
- Personal one-on-one walk-through hardware installation.
- Very personal training for our organization (which included recording for review later if we missed or forgot something) with a Scale expert.
- Ability to use the USB storage devices (for transfer of large quantity of files on USB devices).
- Ability to use multiple networks (such as a machine that needs access to the LAN and public internet using two different network cards).
- Centralized server management
- Quick visibility of the health of the server environment. It provides tools to provide a quick glance at the infrastructure
- Increased backup/redundancy of data without additional products or implementations
- More server statistics in the environment window
- History of CPU usage, disk space/usage/ net traffic. It is currently being monitored but not logged.
- Ability to customize reports and automate the e-mailing of those reports.
- The cluster uptime is exceptional.
- Performance is very good.
- There is a solid web based configuration interface.
- Modern SSO Authentication with MFA.
- VM Auto-start controls are missing.
- Management. It is very easy to manage your environment through one pane of glass. You know the health of your hardware by just looking at the main page.
- Support. Their support is all based here in the U.S. They are very timely to get to you, and they keep you informed throughout your issue.
- Price. They are very well priced for what you get.
- Compatibility. Some manufactures don't have products that will run on the KVM kernel.
The only thing I could think that would not be the best scenario for Scale Computing HC3 is in extremely large companies.
- Scale Computing HC3 allows me to spin up a test environment in minutes, not hours.
- With HC3, it is easy to clone a machine, take a snap shot or backup a system. Literally just a few clicks and you are done.
- HC3 also provides peace of mind that if one-node goes down, the other can spin up easily without missing a beat.
- In place upgrades of the interface is great, I don't have to have a maintenance window to do routing updates to the interface.
- I have had very few issues with the HC3 system. It did have a glitch which would not allow me to upload files to the system using the Chrome browser but tech support helped me with a work-around.
- I don't particularly like the way the web-site knowledge base is put together but I am getting used to it. Thankfully, I haven't needed to use it very much.
We run both VMWare and HC3 virtual servers. We are currently running our SQL Server and two terminal servers on our HC3 system. I was reluctant to move the SQL server to a virtual environment due to lag-time issues, but there hasn't been a noticeable lag in our SQL Server. We run all of our payroll, accounting and production software systems on the HC3 nodes. Next up, we will be moving our Exchange system to our HC3 platform as well.
- GUI - The interface is leagues above VMware and is very easy to use. It also supports OSX, which is something we value.
- Ease of VM setup - Once you have the ISOs and drivers loaded, it takes almost no time to spin up a new virtual machine.
- Overview and system alerts - Scale is excellent with providing a snapshot of your system resources as soon as you log in and also sends out timely emails to notify you when there are issues.
- Load balancing - Sometimes when a drive goes out, the entire system has to go through a lengthy re-balancing process.
- Firmware updates - Scale does a great job at improvements on their firmware, getting a swing-cluster to make those upgrades is difficult.
- Support - Scale has amazing phone support and always has a knowledgeable tech available for critical issues. Smaller issues seem to get lost and it can be difficult to keep track of non-priority tickets.
I am not sure where it would be less appropriate, but they are a lesser known company and there may be scenarios where more known software are compatible with other vendors.
We had an aging installation of SQL server. Because we had it on Scale, we were easily able to make a replacement/upgrade VM and then seamlessly transfer everything over to the new server with no glitches.
We can also spin up test VMs in no time at all. And delete them just as easily once we are finished.
- Ease of use - initial setup is very simple, and setting up and using virtual machines through their GUI is even simpler.
- Customer Support - super fast response times, and very knowledgeable staff. I wish all support teams I deal with were as good as Scale.
- Scaleability - adding new nodes is a breeze.
- Difficult to resize virtual hard drives.
- Easy to use.
- Best support I have ever dealt with.
- Sales that actually listens to you.
- I can't think of any.
- High availability.
- Ease of use.
- I am used to more options to tweak. Scale's focus is ease of use but I'm used to being more in control of all options.
- Snapshotting - Scale is great at scheduled snapshots to add a layer of redundancy to any DR plan. it can also send snapshots to a remote scale system to act as a VM platform and a DR platform all at once
- Cloning - If there is an issue with a machine, it is extremely easy to clone it and work on it outside of production
- Ease of use - overall getting it set up required 2 or 3 command line commands and the nodes did all the work themselves. Uploading ISOs is easier in Scale than any other hypervisor I've ever used
- Replication - We utilize a second set of nodes in our DR site that all core servers replicate to hourly. We have never had an issue with failed replications over a VPN
- More support for importing VMs from XenCenter
- I wish the main interface was more organized, I know the users can make it very organized by using tags and such, but by default, it is very chaotic
- Better logs for admins to understand what is going on. The current logs don't let us know anything outside of knowing we need to contact support
- The ability to expand drive size instead of requiring cloning
- Backups. I love how I can create multiple scheduled backups for one machine so I can have hourly, daily, and weekly backups of our SQL and then can set lower backup schedule for something as simple and the Domain Controller to once a week.
- Updates. Because we have multiple nodes, we can do the updates and the machines will auto load a balance so nothing has to be down while updating.
- Speed. These units are fast, like bringing up a fresh install of Windows Server 2016 in 20 minutes. Including the install! I find myself duplicating machines all the time just to run small tests because creating a duplicate only takes like 1 minute.
- I did notice when we were switching from our old servers to the HC3 that the importing process was not all that easy unless you were already running on a newer hypervisor.
- Very easy implementation and migration.
- Great support from Scale Computing.
- A good path for expansion and growth.
- Firmware is so simple, Scale technical support backs up our data, implements the updates and verifies all servers are operational.
- I would like to see Scale allow a totally different snapshot scheduling for our offsite backups.
- More training for end users to allow us to see potential issues.
- Performance increase over previous virtual environment
- Easy setup and configuration
- Easy migration from previous virtual environment
- Support from Scale Computing was fantastic.
- VLAN setup was a bit tricky due to our current LAN environment and limitations on the number of Scale network interface cards.
- Server virtualization
- I/O performance
- customer service
The business team re-organisations were large scale and had been under NDA so minimal preparation could be undertaken. The project had already set a budget in advance.
Therefore we needed a quick to deliver, cost effective way of providing the environments, with DR, within each organisation, for use by employees from the other organisation.
To this end we deployed 16 x Lenovo based Scale HC3 appliances, 4 to each of 4 data centres with each pair of data centres belonging to the individual companies. In this way, we hit the timescales, hit the budget and provided a robust solution hosting, in total, circa 1200 VDIs complete with a replicated DR instance
- As an appliance, it comes ready built and with all licenses included. No VMWare, no vCentre, no fiddly build steps
- On site resilience is built in to the cluster - and it works; as does cross site replication for BCP/DR
- Remote support and the pre tested upgrade facility are good and work - our outsourcers hate it as it doesn't need much outside a service desk call to have some Scale
- Cross site VM migration is a feature on the roadmap we are looking forward to
- When dealing with hundreds of VMs all needing the same change e.g. replication settings, being able to select those as a group or set would have been a good timesaver
- Accessibility to external monitoring could be simpler - it takes a support call to turn it on. Whilst it is understandable that end users are kept away from the configs that make it work, some elements such as simple SNMP names and trap settings could be menu driven.
Once the basics are known, using and managing the system is also as straight forward even through we are talking about a hyperconverged compute cluster with good performance and resilience built in.
- The HC3 web console is user friendly and easy to use.
- Implementation of the hardware and setup is fast and simple.
- Scale support is easy to reach and keep in touch until all issues are resolved.
- With HC3 v8.8 agent less backup works with ease
- The web UI although it is very easy to use, I think could see benefit to perhaps almost an 'advanced' view, where you could get more detailed or granular options.
- I think the procedure of importing of VM's from other architectures could be more fine tuned.
In large enterprise scenarios where there are higher volumes of VM's and greater details regarding VM's, resources and datastores are needed this solution is probably not the best fit.
Scale Computing HC3 Scorecard Summary
What is Scale Computing HC3?
According to the vendor, key features and benefits include:
- Install in less than an hour
- Deploy new VMs in minutes
- Built-in Browser-based Management
- Software-defined, hybrid storage system with automated tiering
- Fully integrated, cluster-wide resource utilization and alerts
- Single vendor support experience, no disparate systems to integrate
- Integrated all-in-one appliance
- Scale-out Architecture
- Mix and match new nodes
- Incremental resources improve performance of existing workloads
- Fast and easy to expand, no downtime required
- No additional licensing required
- Start small and grow as your business grows
- No forklift upgrades
Scale Computing HC3 Videos (4)
Scale Computing HC3 Downloadables
Scale Computing HC3 Integrations
Scale Computing HC3 Competitors
Scale Computing HC3 Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Pricing shown in U.S. Dollar. Pricing for other regions available on request.
Scale Computing HC3 Customer Size Distribution
|Small Businesses (1-50 employees)||20%|
|Mid-Size Companies (51-500 employees)||70%|
|Enterprises (> 500 employees)||10%|
Scale Computing HC3 Support Options
|Video Tutorials / Webinar|
Scale Computing HC3 Technical Details
|Operating Systems:||Windows, Linux, Unix|
|Supported Countries:||North America, EMEA, Australia|