Scale Computing HC3: Believe the Hype.
November 03, 2020

Scale Computing HC3: Believe the Hype.

Jim Bittel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Scale Computing Platform

Scale Computing HC3 (taking up 3U of server rack space) has replaced 14U of hardware that we had previously used. It replaced 2 dedicated storage arrays, 2 VM hosts, and several physical file and backup servers. It runs all of the virtual servers that our organization uses, as well as snapshots and backups. It simplifies our infrastructure, making it easy for this one-man shop to manage and maintain.
  • Migration to Scale Computing HC3 is simple and straightforward.
  • Management of VMs has never been easier.
  • Backup and Disaster Recovery with Scale Computing HC3 is built in to the system.
  • Support, which is rarely needed, is knowledgeable and quick to respond. Average time to reach a live support technician is 17 seconds.
  • I'd like to see more accurate detailed documentation for alternative migration options for situations where using the Double-Take software isn't supported.
  • I'd like to see more realistic time estimates for setup and migration. Although the process is fairly straightforward, the initial setup and migration took considerably longer that the marketing suggested. Maybe they're using best-case scenario numbers. All things considered, not a huge deal, but I like to plan for worst-case so that I can set expectations.
I rarely need to call on Scale Computing HC3 support, but when I do, the typical time to get a support technician on the phone is 17 seconds. The support staff is courteous and knowledgeable, and is able to resolve issues quickly. Because of the built-in redundancy, I've never had to deal with a support "emergency".
For many years we have run our Association Management Software on on-premise servers. When we made the switch to Scale Computing HC3, all of our staff noticed that the software was more responsive and reliable than when running on the previous hardware.
  • Partially due to the ease of managing and maintaining the Scale Computing HC3system, we were able to eliminate our MSP.
  • Due to the ease of managing and maintaining the Scale Computing HC3 system, I have more time to engage in higher-level projects.
  • When we calculated the cost savings of eliminating our MSP, not having to purchase additional hardware for 5 years, and time saved managing the system, we'll save over 400k in the next 5 years!
I researched several HCI solutions from the big players like Dell, Nutanix, VMware, Cisco, and HP. Scale Computing HC3 has the same or better capabilities as their competitors at a fraction of the price, and you won't feel like a number when you call. You'll get the impression that your business is important to them, and that they value you as a customer.
I can't speak to large businesses because I'm not familiar with their technology needs, but for any small or medium business with servers and storage on-premises, Scale Computing HC3 is a scalable HCI platform that's cost-effective and easy to manage and maintain. Especially for businesses with limited tech staff, Scale Computing HC3 is a game changer, freeing up valuable time to focus on higher-level projects.