Admin Permissions Required on End-User Machine | TrustRadius

Use Cases and Deployment Scope

We provide remote support to our clients. ScreenConnect is the primary tool we use to perform remote technical work.

Pros and Cons

Works like our previous tool, LogMeIn Rescue. This is what we need.

The biggest problem with ScreenConnect is that the end-user has to have admin permissions on their machine in order to run the downloaded client program, which begins the remote session. Many organizations specifically prohibit administrative permissions on user machine, making connecting difficult or impossible. This is on both Windows & Mac.
My biggest complaint is above, but another item comes to mind: I don't understand the tools. We have a toolbox, and we can put tools in it, but I don't know where to get tools from.

Return on Investment

My boss says it is much cheaper than our previous solution: LogMeIn Rescue.

Likelihood to Recommend

Requires admin permissions on the end user machine, making connecting without these permissions difficult or impossible.