Admin Permissions Required on End-User Machine
Andrew Antles | TrustRadius Reviewer
July 21, 2016

Admin Permissions Required on End-User Machine

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ScreenConnect

We provide remote support to our clients. ScreenConnect is the primary tool we use to perform remote technical work.
  • Works like our previous tool, LogMeIn Rescue. This is what we need.
  • The biggest problem with ScreenConnect is that the end-user has to have admin permissions on their machine in order to run the downloaded client program, which begins the remote session. Many organizations specifically prohibit administrative permissions on user machine, making connecting difficult or impossible. This is on both Windows & Mac.
  • My biggest complaint is above, but another item comes to mind: I don't understand the tools. We have a toolbox, and we can put tools in it, but I don't know where to get tools from.
  • My boss says it is much cheaper than our previous solution: LogMeIn Rescue.
Requires admin permissions on the end user machine, making connecting without these permissions difficult or impossible.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
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Instant message
10
Secure remote access with Smart Card authentication
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Access to sleeping/powered-off computers
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Over-the-Internet remote session
10
Initiate remote control from mobile
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Remote management of servers & workstations
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Remote Active Directory® management
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Centralized management dashboard
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Session record
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Annotations
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Monitoring and Alerts
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Multi-platform remote control
Not Rated