Item: ScreenConnect
Rating: 10
Author: David Gregoire

Overall Satisfaction with ScreenConnect

Use Cases and Deployment Scope

My company uses Screenconnect to support all of our remote users through support sessions and training sessions. It replaced Splashtop after using that platform for a year and Logmein for 3 years. It is my favorite of the bunch because of its ease of deployment and customization options for such a low price.

Pros and Cons

Pros

Screenconnect allows for my customers to send me messages through the agent on their machine. It allows canned responses when I am away from the console.
Screenconnect allows for permanent access to be installed very easily when in a temporary support session.
Screenconnect allows me to brand the system in all ways from the icons used for the agent in the taskbar to the support portal that my customers see.

Cons

The configuration of screenconnect can be a little daunting for people who do not have HTML/CSS/XML experience. Even though there are a ton of options, they are a little difficult to understand.
Permissions for additional users could also be more straightforward if you want to limit those users.

Return on Investment

Screenconnect has allowed me to be more productive with software inventory and service lists on the host machines without having to connect.
Screenconnect allows me to chat with the hosts without having to connect to them first which saves me time.
Screenconnect is much more stable than splashtop so I can be sure when I see that the machines are offline that they actually are offline.

Usability

After having used competitors like manage engine and splashtop, ScreenConnect is the best combination of ease of use, management, and features.

Alternatives Considered

LogMeIn and Splashtop

Screenconnect replaced splashtop connect after I found that the system routinely would say clients were offline when in fact they were not. It also replaced LogMeIn and saved my company a ton of money in the process. LogMeIn's prices increase about 20 percent a year while Screenconnect remains a bargain.

Key Insights

Do you think ScreenConnect delivers good value for the price?

Yes

Are you happy with ScreenConnect's feature set?

Yes

Did ScreenConnect live up to sales and marketing promises?

Yes

Did implementation of ScreenConnect go as expected?

Yes

Would you buy ScreenConnect again?

Yes

Other Software Used

Microsoft Intune, ManageEngine Access Manager Plus, Freshservice

Likelihood to Recommend

I believe anyone who offers remote support to people can find a use for Screenconnect. It's an incredible platform that you can really make your own and there are many ways to deploy it. From quick on the moment support sessions that are made public on your support profile, or group policy deployments in domain scenarios, it is a very powerful tool. If you are only looking to support one or two people and do not really ever need unattended access, it might be a bit of an overkill.

ScreenConnect Feature Ratings

Support and troubleshooting of user devices
Mangement of headless servers without the need to have RDP enabled.
Spot checks on conectivity

Innovative Uses

To locate which devices a user is currently signed into
To setup alerts for when devices go offline.

Future Planned Uses

Training using the broadcast functionality

Likelihood to Renew

Ive been using Screenconnect for over 7 years and it works very well.

Evaluating ScreenConnect and Competitors

Products Replaced

Yes - Splashtop. Splashtop had a lot of issues with stability and support for Macs

Key Differentiators

Scalability

The pricing structure allowed me to support a large group of devices for a relatively inexpensive license.

Evaluation Lessons Learned

I wouldnt'

Comments

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ScreenConnect is a powerful bargain alternative to LogMeIn