Item: Seismic
Rating: 3
Author: Verified User

Overall Satisfaction with Seismic

Use Cases and Deployment Scope

I am part of a small proposals team that belongs to a larger sales operations team. We use Seismic to generate product-specific proposals (from a larger library of content for dozens of products) for our salespeople to present to customers. One of these proposals is part of our larger response to a customer RFP. Occasionally our salespeople will use Seismic themselves to generate these proposals, but typically it's just members of the proposals team.

Pros and Cons

Pros

Friendly, helpful customer service from Seismic staff.
Rarely, if ever, offline for maintenance. Service is almost always available.
Our content seems secure. We haven't lost any content.

Cons

It's very difficult to edit/update the content in our LiveDoc because of the way it was coded by Seismic. They are in the process of helping us fix this problem, but it hasn't been ameliorated yet.
Responses to questions submitted via email are not always responded to in a timely fashion.
I know this is the same as the first bullet, but it bears repeating that the LiveDoc is laborious to update. The inability to edit content easily is a hindrance to our daily workflow.

Return on Investment

We can quickly generate product-specific proposals.
We've experienced repeated frustrations while trying to edit/update the LiveDoc.
Errors in LiveDoc coding have occasionally produced errors in the generated proposals where certain fields (Customer Name, for example) should have been automatically completed but were not.

Alternatives Considered

Prior to Seismic, we used SAVO. SAVO's user interface wasn't as visually pleasing as Seismic's, but we found it much easier to edit/update our master content within SAVO.

Support Rating

While the Seismic staff is helpful and friendly, they haven't yet been able to help us find a satisfactory solution to our difficulties editing/updating the LiveDoc content.

Key Insights

Do you think Seismic delivers good value for the price?

Not sure

Are you happy with Seismic's feature set?

Did Seismic live up to sales and marketing promises?

Did implementation of Seismic go as expected?

Yes

Would you buy Seismic again?

Likelihood to Recommend

The primary way in which our team uses Seismic is the generation of product-specific proposals from a content library for dozens of products. For this one business need, we don't believe Seismic to be the most effective tool. Add in the lack of ability to easily modify the LiveDoc content, and it's definitely not the ideal tool for our use case. That being said, there is a great deal of Seismic functionality that we do not use. And I can imagine that those areas of functionality would be quite meaningful to other organizations with other business needs.

Comments

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Friendly, Helpful Staff - Ultimately Not the Right Product For Our Business Needs