1. Home
  2. Direct Mail Automation Software
  3. Sendoso Reviews
  4. User Review of Sendoso
Sendoso - an easy to use, intuitive platform that makes gifting easy and delights customers
Updated April 09, 2021

Sendoso - an easy to use, intuitive platform that makes gifting easy and delights customers

Lydia Flocchini | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

Sendoso is being used by our go-to-market team. It is used for account-based marketing and customer appreciation.
  • The interface is very easy to use and intuitive.
  • The gifting options are fantastic. Lots of selections!
  • The integration is seamless and infused in your workflow.
  • The customer onboarding experience and success team is unmatched.
  • The resources, tools and training for customers are excellent.
  • The Sendoso customer community is very well-organized and run. It's a great forum for learning best practices.
  • Webinars and events are excellent and provide tremendous value.
  • Fantastic support! The chat feature is easy to use and support team is very responsive.
  • The company and team puts the customer at the center. It’s best in class!
  • It would be great if Sendoso had an automatic alert notification if an e-gift card is not redeemed after a certain number of days.
  • Provide admin users the the ability view/get links to e-gifts that haven't been redeemed.
  • Customer value.
  • Efficiency.
  • Ability to Scale.
  • Retention.
I implemented Sendoso at another company and believe it's the very best sending platform available. A true category creator.

Do you think Sendoso delivers good value for the price?

Yes

Are you happy with Sendoso's feature set?

Yes

Did Sendoso live up to sales and marketing promises?

Yes

Did implementation of Sendoso go as expected?

Yes

Would you buy Sendoso again?

Yes

There are so many reasons! First, the customer experience is phenomenal from the sales journey, to onboarding, to the customer success team, and the renewal process. I especially appreciate the insights and guidance I get from the team when I'm thinking about strategies to build. Sendoso has an amazing team who truly puts the customer in the center. For example, I value being part of the Sendoso SuperSender community. Leslie Barrett does an excellent job engaging the community and sharing best practices. It's also impressive that the CEO and Co-Founder, Kris Rudeegraap finds time to meet with each of the company's customers for an annual review. The company is constantly listening to its customers and shaping the product to meet its customers needs. Truly customer-first! Next, the platform is intuitive, easy to use, and the gifting options are limitless. I love it! Third, we are using Sendoso in innovative ways to drive account-based marketing and customer appreciation. Fourth, being a Sendoso customer and user is a joyful experience. I love knowing that when I use Sendoso I may be brightening a customer's day with a surprise treat and gift. With every send, you are sharing gratitude and appreciation and that's quite unique and fantastic in today's digital world. Keep doing what you are doing Sendoso! I'm a huge fan.