Overall Satisfaction with ServiceDesk Plus
ServiceDesk Plus (SDP) is used in our IT department for incidents, services, and projects. We also use the Purchasing, Knowledge Base and change modules. We are slowly integrating into the purchasing department.
- Anything entered (tickets, changes, projects) is tracked
- Tough to get meaningful reports out
- Incidents or Service Requests are documented
No set IT budget would be perfect for SDP deployment. Install everything available and prune out what you do not need. All options/add-ons are pricey and most 'integrated options' have only menus integrated and not actual tools.