Overall Satisfaction with ServiceDesk Plus
ServiceDesk Plus (SDP) is used in our IT department for incidents, services, and projects. We also use the Purchasing, Knowledge Base and change modules. We are slowly integrating into the purchasing department.
- SLA management
- Knowledge Base
- Update releases
- Simplified reporting
- Better built in help
- Quicker feature development lifecycle
- Anything entered (tickets, changes, projects) is tracked
- Tough to get meaningful reports out
- Incidents or Service Requests are documented