Solid IT support application
January 23, 2025

Solid IT support application

Megan Baak | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow App Engine

Used it for internal troubleshooting and IT issues. We could log tickets and have them resolved once IT saw the ticket

Pros

  • Easy ticketing system
  • Good for keeping track of issues
  • Sends tickets directly to IT

Cons

  • Better tagging options
  • Selecting a specific problem can be confusing
  • The interface seems outdated
  • Makes solving IT issues easier
  • Removed the need for emailing IT directly
  • Creates a queue
overall it's a good software, but I think it could be updated to give it an edge over other platforms
We use both platforms but for separate reasons. ServiceNow App Engine offers more for troubleshooting, etc. Sailpoint is purely for requesting access to things. But they are similar apps

Do you think ServiceNow App Engine delivers good value for the price?

Not sure

Are you happy with ServiceNow App Engine's feature set?

Yes

Did ServiceNow App Engine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow App Engine go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow App Engine again?

Yes

It's a good concept and fairly easy to use. I just think it could be updated a bit for 2025. It would also be beneficial to see what place in line you are to get your issue resolved. Sometimes it feels like your ticket didn't even get sent even though it did because you don't know how long it'll take

ServiceNow App Engine Feature Ratings

Low-Code Development
6.6
Visual Modeling
6
Platform Security
7
Platform User Management
6
Reusability
7
Platform Scalability
7

Comments

More Reviews of ServiceNow App Engine

  1. Home
  2. Low-Code Development Platforms
  3. ServiceNow App Engine Reviews
  4. User Review of ServiceNow App Engine