SharpSpring Review - Agency Perspective
Updated February 20, 2020

SharpSpring Review - Agency Perspective

Rich Grisak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

Combining multiple disparate systems into one platform where marketing and sales could work together to better track ROI. SharpSpring combines many system functions into one platform allowing for easy ROI tracking, better marketing decisions, and speed of lead conversion, all with a better bottom line.

Pros

  • Tracks the life of a lead extremely well. Allows for our sales teams to be more efficient, transfer leads through the sales funnel and monitor communications so that no information is lost.
  • Automation, based on user actions. This is the most used function and this allows for our marketing teams to deliver relevant content helping gain and convert leads to sales.
  • Social posting and monitoring.
  • Email creation. SharpSpring has an easy to use email builder so that we can develop and deploy emails quickly.

Cons

  • The site analytics is helpful but very basic.
  • It is not yet integrated with Instagram and we see huge potential there.
  • Increased incoming leads and reduced the time need to close the sale.
  • The automation saves follow-up time allowing sales & marketing to focus on other areas.
  • There is an increase in strategy planning time. Automation depends on scenario planning.
SharpSpring is 1/10 the cost and therefore has fewer features, however, there is rarely a case when I meet anyone who uses all the features on Salesforce. The features ShaprSpring has are robust and expanding, and there hasn't been anything we've wanted to accomplish that would couldn't with SharpSpring.
SharpSpring comes with all of the essentials to run effective marketing automation campaigns at a very, very competitive price. An easy user interface and features that make sense. SharpSpring has a very nice division between the sales and marketing functions making it easy for the different teams to utilize. They are always exploring and rolling out new features which is great, keeping the platform fresh.

Constant Contact Lead Gen & CRM Feature Ratings

WYSIWYG email editor
8
Dynamic content
8
Ability to test dynamic content
8
Landing pages
8
A/B testing
7
Mobile optimization
9
Email deliverability reporting
9
List management
9
Triggered drip sequences
9
Lead nurturing automation
9
Lead scoring and grading
9
Data quality management
7
Automated sales alerts and tasks
9
Calendaring
8
Event/webinar marketing
9
Social sharing and campaigns
9
Social profile integration
8
Dashboards
9
Standard reports
9
Custom reports
6
API
10
Role-based workflow & approvals
10
Customizability
5
Integration with Salesforce.com
9
Integration with Microsoft Dynamics CRM
9
Integration with SugarCRM
9

Using SharpSpring

Evaluating SharpSpring and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Third-party Reviews
We would have an expanded our search to include reaching out to users of the platform to ask their opinion.

Using SharpSpring

Overall SharpSpring is very easy to use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creating Email List
  • Creating Contacts
  • Landing page creation
  • Content Calendar

Comments

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