SharpSpring is the best CRM tool we have used till now
Jimit Shah | TrustRadius Reviewer
November 19, 2018

SharpSpring is the best CRM tool we have used till now

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SharpSpring

Being a SharpSpring user for a few months, I would like to share my views about the product. The platform encompasses behavioral-based email automation, site tracking, and a built-in CRM system, and this is its best part. Besides this, it also has a help library and an archive of webinars.

Problems it addresses:
  • Landing pages goals are always fulfilled.
  • SharpSpring has anchor links which help to redirect users to other sections.
  • Good for Newsletters
  • Easy Website Integration
  • It has behavioral-based email automation for custom messaging. It helps in calculating the Cost per Acquisition for each lead. It also facilitates reducing the unaddressed customer complaints.
  • It allows us to build forms and embed them on our website easily. It provides dynamic forms that will enable the user to gather more information about the leads.
  • The support is prompt at responding and keeping us notified until the ticket is resolved
  • SharpSpring is very easy to use. You don’t have to be a marketing automation expert to use this platform.
  • The reports and analytics are not detailed, although they provide the performance of campaigns. It misses the specifications on minute details of the strategy.
  • The learning curve of SharpSpring is tedious and takes a lot of time and efforts to learn, but ones learned it is great to use.
  • The Newsletters automation has made it very easy to trigger the emails on the basis of a lead's score. The sales team can easily track and have touch points with the leads.
SharpSpring has better Newsletters. Better and Easy Website integration and analytics. More affordable. Has lead allotment and lead score/status.
It offers cost-effective pricing plans. Auto updates. Integrates with most CRM, eliminating the concerns of the hosting platform. Gives a wide range of functions in one platform for delivering marketing results, lead conversions, and easy ROI measurement.

SharpSpring Feature Ratings

WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
Landing pages
10
A/B testing
10
Mobile optimization
10
Email deliverability reporting
8
List management
10
Triggered drip sequences
10
Lead nurturing
9
Lead scoring and grading
10
Data quality management
9
Automated sales alerts and tasks
9
Calendaring
10
Event/webinar marketing
10
Social sharing and campaigns
10
Social profile integration
8
Dashboards
10
Standard reports
10
Custom reports
10
API
10
Role-based workflow & approvals
10
Customizability
10