SharpSpring is our preferred Email Marketing System and CRM
Lila Bais | TrustRadius Reviewer
December 12, 2018

SharpSpring is our preferred Email Marketing System and CRM

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SharpSpring

Our company uses SharpSpring for Marketing and seperatly for our sales management. In our marketing, we use the contact forms on our site, we use the email marketing and automation features to keep in contact with current clients, via newsletters and use the social listening tool to manage our social media platforms. We also use these tools for initial contact with new clients.

Our sales team use the CRM with the pipeline features to see the value of the quotes we are working on. We also use the sales reporting tools to manage the marketing campaigns we are working on.
  • The email builder and email marketing features are particularly good. Having used a variety of email marketing solutions, having the power of the additional visual workflows and tasks available makes a difference.
  • The social media features are good and it's great to see the social calendar with everything planned and the option to post from there is great. The social listening tool is also great to manage our social media centrally.
  • The life of the lead is a great feature to see when clients have opened their emails, interacted with our media, social channels or even our tracked YouTube videos.
  • I also like the reminders option for the CRM, so I can plan my week and to list every monday, and the system reminds me each day.
  • An appointment calendar option would be great to synchronise with the social calendar.
  • A better basic search function would be good for the contacts section of the CRM.
  • The social sharing options could be improved for LinkedIn, and the addition of sharing to Instagram would be great.
  • SharpSpring has increased our marketing ability by about 20% with its automation features alone.
  • SharpSpring has helped our business events with on the spot contact forms, where we collect information on new prospects automatically into the system, with automated emails being sent in a workflow.
  • New client management is so much easier with the SharpSpring forms, where we get all the information we need through specific forms on our website, that feed all of that information directly into our CRM.
MailChimp is great, but SharpSpring has everything MailChimp has and a lot more options too. Email templates are like for like, as is the campaign building, but the option to create a email Drip campaign with SharpSpring, directly linked to the CRM and lead scoring makes SharpSpring a better overall premium solution.
SharpSpring is great for companies of 3/4 or more employees, where you can use it's powerful automation features to assist in your marketing and sales efforts. It is also a great option to consider when companies are using several different solutions for email, analytics, social media campaigns and social media management, where SharpSpring can replace all of these in one platform.

SharpSpring Feature Ratings

WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
9
Landing pages
8
A/B testing
8
Mobile optimization
7
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
Calendaring
10
Event/webinar marketing
10
Social sharing and campaigns
10
Social profile integration
9
Dashboards
9
Standard reports
8
Custom reports
8
API
8
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
10