SharpSpring offers an easy and user-friendly service that makes you more money
November 04, 2019
SharpSpring offers an easy and user-friendly service that makes you more money
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SharpSpring
We use SharpSpring to keep track of our company as well as our clients. We create forms in which we use on our client's websites that connect to SharpSpring so we can easily keep track of leads. This saves much time because we are able to set visual workflows that can send custom emails for our company as well as our clients so we do not have to spend a large amount of time individually creating emails for each client. SharpSpring allows us to track the life of our leads and create custom fields. We're still new to using SharpSpring, however, it has been very helpful so far. SharpSpring provides a very helpful "virtual classroom" which is very helpful in learning how to use SharpSpring and provides very detailed steps at how to do just about anything within it.
- SharpSpring is very user-friendly once going through the modules in the virtual classroom. Any information that you may need to build upon in the workflow can be found on their help pages, that provide both step by step lists with how to do things as well as a video that shows an example of what you are reading. SharpSpring also allows for live classroom sessions throughout the week that allow you to ask questions about anything else you may be wondering.
- SharpSpring provides amazing customer service that always responds within 30 minutes of sending an email. Typically I would expect to hear back from customer service on a site in 24 hours, however, I have never waited longer than about 25 minutes, with the shortest time hearing back being about 3 minutes.
- SharpSpring provides a company utilization score which is very helpful to see what areas of the site you are exceeding in as well as where you may need to put in a little more work. It rates these in areas such as landing pages, lead scoring, emails, personas, automation, analytics, sales, media center, forms, visitor ID, and agency. This ensures that you can easily see and focus on everything SharpSpring has to offer to get the most out of the money you are paying.
- When creating emails in SharpSpring, it is difficult to size your images how you want. You must type in a numerical size then enter in order to change the size which can be both tedious and a bit difficult. A much easier way to do this would be to provide arrows in the corner of the picture that allows you to resize it exactly how you would like instead of doing a trial and error of entering numbers to size your photo which ends up taking much more time.
- Another area SharpSpring may have room for improvement is also dealing with email images. SharpSpring doesn't allow you to manually move your images around exactly where in the email templet that you want them. If it does, I just have not found exactly how to yet after spending a great amount of time doing so, so if this is a function SharpSpring allows, it does not provide good instructions on how to do so.
- When giving someone a marketing or sales manager user account, it would be nice if they were allowed to unsubscribe contacts from emails on their own. This was a problem I ran into for one of our clients who we made a marketing manager user role for. We did not want to give full access to all features on SharpSpring but wanted to give her some more flexibility. SharpSpring should consider allowing administrators to create custom roles for users that allows the admins to select exactly what they want and don't want their other users to be able to do.
- SharpSpring allows us to make more sales.
- With the use of SharpSpring, we are able to take on more clients.
- SharpSpring may cost a decent amount of money but it allows you to take on more work to earn more money in the long run than you would be making without it.
I have not used many products like SharpSpring myself, so I am unable to compare SharpSpring to its competitors.