A Cost Effective Solution
December 09, 2019

A Cost Effective Solution

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

Our marketing and sales team are using it to manage contacts in one place. Marketing is using it mainly for contact management, newsletter, and some automations. Sales is using it for contact management, pipeline management and task assignment.

We are also using SharpSpring's partner portal to manage some of our clients' websites and some other aspects of their marketing and sales.

Pros

  • Simple and easy-to-understand pricing
  • Responsive support team
  • Agency partner portal

Cons

  • Design not intuitive, so not easy to use
  • Weird bugs happen often and take time to deal with support team to solve problems
  • Keep adding new features without improving much existing ones
  • Making contact management easier
  • Newsletter looks better
SharpSpring includes both marketing automation and sales CRM.
If you are looking for a cost-effective marketing and sales management all-in-one solution, this could be good. Also if you are running a marketing agency, this could be a good solution too. But it's not that intuitive and easy to use, so if you don't have time to deal with their support team often, you may want to consider some better-designed software.

Constant Contact Lead Gen & CRM Feature Ratings

WYSIWYG email editor
4
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
5
A/B testing
Not Rated
Mobile optimization
2
Email deliverability reporting
6
List management
6
Triggered drip sequences
5
Lead nurturing automation
4
Lead scoring and grading
5
Data quality management
Not Rated
Automated sales alerts and tasks
3
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Social sharing and campaigns
5
Social profile integration
4
Dashboards
4
Standard reports
6
Custom reports
Not Rated
API
Not Rated
Role-based workflow & approvals
4
Customizability
4
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

Using SharpSpring

It has all the key functions we want but they are not that easy to use overall.
ProsCons
Technical support not required
Consistent
Feel confident using
Difficult to use
Slow to learn

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