The constant failure of the system, the automations fail. They are not fixing the bugs.
March 07, 2020

The constant failure of the system, the automations fail. They are not fixing the bugs.

Manuel Montiel | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

We are using it to offer marketing automation to our customers. But it has a lot of problems, many bugs that are not fixed.

Pros

  • Was low price, but not anymore

Cons

  • Lack of support
  • Features full of bugs
  • Price increases more that 45%
  • Negative impact, they lost 2k contacts of my client
SharpSpring promises all but nothing complete. They build a software that you have to hire them to do all the things it should do. They have 3 levels of Certification: Silver, Gold and Platinum. I am Gold and the implementation of the software requires coding knowledge. The functionality of the software is only to justify the increase in prices. But all the new functionality, even the first ones, are full of bugs.
In all scenarios.

1. On February 28, 2020 they erase 2,154 contacts from the CRM of one of my clients and they didn't solve the problem; the only justification they have is that their system doesn't allow massive deletion of contacts.

2. The price increment of 45% to their agencies because of the new features only available in US, so all the other agencies have to pay more even if you are not allowed to get those features.

3. The constant failure of the system, the automations fail. They are not fixing the bugs.

Constant Contact Lead Gen & CRM Feature Ratings

1.3
WYSIWYG email editor
1
Dynamic content
3
Ability to test dynamic content
2
Landing pages
1
A/B testing
1
Mobile optimization
1
Email deliverability reporting
1
List management
1
Triggered drip sequences
1
1.0
Lead nurturing automation
1
Lead scoring and grading
1
Data quality management
1
Automated sales alerts and tasks
1
1.0
Calendaring
1
Event/webinar marketing
Not Rated
1.0
Social sharing and campaigns
Not Rated
Social profile integration
1
1.0
Dashboards
1
Standard reports
1
Custom reports
Not Rated
1.0
API
1
Role-based workflow & approvals
1
Customizability
1
Integration with Salesforce.com
1
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

Comments

  • Lisa Rios | TrustRadius Reviewer
    Lisa Rios
    commented 5 years ago
    Hi Manuel, Thanks for sharing your feedback with us. We’ve reached out to gather additional feedback and we hope to hear from you. We know our pricing is important to how partners generate revenue, and before the recent increase, SharpSpring hadn’t raised prices since 2018. There was a 30-day notice before the price increase. We were sorry to hear the feedback on our CRM. We value working together with our partners on solutions when an issue arises. Our support team worked with you and discovered that you had duplicate contacts and you did not lose contacts. We hope to continue working closely with you to improve your experience with SharpSpring. If you'd be open to sharing any additional feedback please email us at feedback@sharpspring.com.

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