Item: Constant Contact Lead Gen & CRM
Rating: 1
Author: Manuel Montiel

Use Cases and Deployment Scope

We are using it to offer marketing automation to our customers. But it has a lot of problems, many bugs that are not fixed.

Pros and Cons

Was low price, but not anymore

Lack of support
Features full of bugs
Price increases more that 45%

Return on Investment

Negative impact, they lost 2k contacts of my client

Alternatives Considered

HubSpot, Mautic Marketing Automation and ActiveCampaign

SharpSpring promises all but nothing complete. They build a software that you have to hire them to do all the things it should do. They have 3 levels of Certification: Silver, Gold and Platinum. I am Gold and the implementation of the software requires coding knowledge. The functionality of the software is only to justify the increase in prices. But all the new functionality, even the first ones, are full of bugs.

Other Software Used

ActiveCampaign, HubSpot, Mautic Marketing Automation

Likelihood to Recommend

In all scenarios.

1. On February 28, 2020 they erase 2,154 contacts from the CRM of one of my clients and they didn't solve the problem; the only justification they have is that their system doesn't allow massive deletion of contacts.

2. The price increment of 45% to their agencies because of the new features only available in US, so all the other agencies have to pay more even if you are not allowed to get those features.

3. The constant failure of the system, the automations fail. They are not fixing the bugs.

Please log in to join the conversation

Lisa Rios
commented 4 years ago
Hi Manuel, Thanks for sharing your feedback with us. We’ve reached out to gather additional feedback and we hope to hear from you. We know our pricing is important to how partners generate revenue, and before the recent increase, SharpSpring hadn’t raised prices since 2018. There was a 30-day notice before the price increase. We were sorry to hear the feedback on our CRM. We value working together with our partners on solutions when an issue arises. Our support team worked with you and discovered that you had duplicate contacts and you did not lose contacts. We hope to continue working closely with you to improve your experience with SharpSpring. If you'd be open to sharing any additional feedback please email us at feedback@sharpspring.com.

The constant failure of the system, the automations fail. They are not fixing the bugs.

Overall Satisfaction with SharpSpring