Overall Satisfaction with SharpSpring
Transparency of our efforts all from a single source. We are now able to analyze all of our various marketing efforts without the need to learn reporting from various systems.
The SharpSpring platform helped us see which marketing efforts are working. We have quit wasting money on efforts that weren't working as well as we had originally thought and moved the budget to those that are providing the best ROI.
We have pinpointed bottlenecks in our company and implemented actions that resolved these issues which has increased our bottom-line as well as our own customer satisfaction.
The SharpSpring platform helped us see which marketing efforts are working. We have quit wasting money on efforts that weren't working as well as we had originally thought and moved the budget to those that are providing the best ROI.
We have pinpointed bottlenecks in our company and implemented actions that resolved these issues which has increased our bottom-line as well as our own customer satisfaction.
- Features - all the features and reporting that we need to bring our marketing efforts to a single platform.
- Customer Support - from onboarding to virtual training to weekly webinars by experts to the customer support team that responds quickly and accurately -> all have scored an A+ on my scorecard.
- Price - an entry investment that made it very doable for my company to jump in the marketing automation to compete with companies much larger than ours.
- It's been working well for us, so it's kinda hard to come up with a dislike, but if I had to pick something it would be the fact that the weekly webinars "SharpSpring at Work" just went from weekly to bi-weekly. The upside is that they are planning at making them more in-depth.
- Being able to identify marketing efforts that were not working as well as we had thought allowed us to move the budget to those that were performing increasing our ROI.
- Reporting on our processes identified bottlenecks that were causing us to lose potential clients. We improved our internal processes and now we are gaining more clients. SharpSpring has paid for itself.
Constant Contact Lead Gen & CRM Feature Ratings
SharpSpring Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - The standard support has met our needs.
We have needed support to answer questions via chat on several occasions.
We also needed support to help us through a tricky integration with our website software using support tickets.
In regards to both type of help, SharpSpring responded quickly and accurately to our issues.
We have needed support to answer questions via chat on several occasions.
We also needed support to help us through a tricky integration with our website software using support tickets.
In regards to both type of help, SharpSpring responded quickly and accurately to our issues.