Overall good value for the money
June 02, 2021

Overall good value for the money

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

We use SharpSpring to manage our marketing and sales departments

Pros

  • Keeps us organized
  • Provides good reporting
  • Streamlines the handoff from marketing to sales

Cons

  • Would be nice to be able to call out of the system. (Currently unavailable in Canada)
  • Wish I could work out of the "opportunity" to email/call clients. All interactions need to be done under the specific lead, which means more clicking around.
  • Saved on having two CRMs and cheaper than the alternative we were looking at, so technically savings there
  • There are a lot of features we are underutilizing but slowly building toward getting it going and seeing that ROI
  • Freshworks CRM (formerly Freshsales)
As a CRM I preferred Freshsales, as it was fewer clicks and more relevant information easily accessible as well as an integrated phone system (SharpSpring has this but not in Canada for non-marketing companies). But the marketing integration is what drew us to SharpSpring, as Freshsales and their separate marketing platform was very clunky with many disconnects, which was difficult to use.

Do you think SharpSpring (discontinued) delivers good value for the price?

Yes

Are you happy with SharpSpring (discontinued)'s feature set?

Yes

Did SharpSpring (discontinued) live up to sales and marketing promises?

Yes

Did implementation of SharpSpring (discontinued) go as expected?

Yes

Would you buy SharpSpring (discontinued) again?

Yes

RingCentral, Todoist: To-Do List & Task Manager, Slack
Overall it works very well and we are still learning and implementing different features. We did not have a grand vision when we started so it has taken some time to put everything together to get the full value out of the system

SharpSpring (discontinued) Feature Ratings

9.4
WYSIWYG email editor
7
Dynamic content
10
Landing pages
9
A/B testing
9
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
9.8
Lead nurturing automation
9
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
10.0
Calendaring
10
6.7
Dashboards
6
Standard reports
7
Custom reports
7
8.7
API
10
Role-based workflow & approvals
8
Customizability
8
CRM Project Management ()
Not Rated

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