We love SharpSpring so far!
August 17, 2021

We love SharpSpring so far!

Toby Dagenhart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with SharpSpring from Constant Contact

While I have been in marketing for 15+ years, I am just now bringing marketing, as a service, to our company. We currently have only two staff members involved in our marketing team, but we do have some very long-trusted freelancers helping us with various aspects of our marketing development.
  • Customer service is the best I've experienced from any company, ever.
  • The tool set is robust and relatively easy to use and understand.
  • Specifically, the level and ease of use of the automated job sets is outstanding.
  • Some of the email templates are tricky.
  • Too soon to know, but I am very excited about where we are headed.
We spent several months looking at a variety of marketing automation tools and SharpSpring was by far the best we saw. They are agency-focused and are not trying to compete against what we are doing. Just the opposite, they go out of their way to help make sure everything is working and they provide excellent support with marketing materials and training. I'm very impressed.

Do you think SharpSpring from Constant Contact delivers good value for the price?

Yes

Are you happy with SharpSpring from Constant Contact's feature set?

Yes

Did SharpSpring from Constant Contact live up to sales and marketing promises?

Yes

Did implementation of SharpSpring from Constant Contact go as expected?

Yes

Would you buy SharpSpring from Constant Contact again?

Yes

SharpSpring is perfect for any agency that wants to maximize its ability to offer services for its clients. It contains a robust set of very nicely built tools and systems. I would not recommend it for an agency that does not have someone who is willing and able to work the tool. While it is a fantastic tool, it does require human interaction to get it set up. Once it is set up, however, it will do so many things on its own. Automation!

SharpSpring from Constant Contact Feature Ratings

WYSIWYG email editor
7
Dynamic content
9
Ability to test dynamic content
9
Landing pages
8
A/B testing
9
Mobile optimization
Not Rated
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing
10
Lead scoring and grading
10
Data quality management
9
Automated sales alerts and tasks
10
Calendaring
9
Event/webinar marketing
Not Rated
Social sharing and campaigns
8
Social profile integration
8
Dashboards
10
Standard reports
9
Custom reports
9
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
9
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

SharpSpring from Constant Contact Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I'm not sure there is upgraded support available. If there is, I can't imagine how it could be better than the support we already get.
Again, I have never experienced better customer service with any product. Sincere truth.