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The best alternative for small and mid-size companies
Updated August 13, 2021

The best alternative for small and mid-size companies

Diego Jaramillo | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring from Constant Contact

Using SharpSpring as a CRM and marketing automation platform with forms, landing pages, email platforms, and automation workflows for the nurturing process. We are also integrating with third-party software such as Intercom, Landbot, OptiMonk, and Slack. We are combining these tools to boost our sales and improve our customer support and experience.
  • A visual editor to create complex workflows.
  • Integrations with third-party solutions.
  • Forms and list management are pretty easy.
  • Customer support is fantastic, one of the best I've personally experienced.
  • Shopping cart integrations can be a little bit complex, and you definitely need a developer with coding experience.
  • The image management in the email editor could be better.
  • The landing page editor has some room for improvement. Coding skills are needed if you want to do some tweaks in your design.
  • Positive ROI: We're gaining three clients per year with SharpSpring.
Pricing for small and mid-size companies was the key difference/factor to switch. When we started in 2016, the pricing strategy from HubSpot was not affordable for our company or any of our clients, and that was why we decided to switch, and we have been working with SharpSpring since then.

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Not sure

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

No

Intercom, Zapier, OptiMonk
Pricing is great and well suited for any small or mid-sized business looking for a complete and affordable marketing automation software with a month to month pricing basis. It's less appropriate if your company has fewer than 1000 contacts. In that case, you may want to consider other more affordable options.

Constant Contact Lead Gen & CRM Feature Ratings

9.8
WYSIWYG email editor
9
Dynamic content
10
Ability to test dynamic content
10
Landing pages
9
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
10.0
Lead nurturing
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
10.0
Calendaring
10
Event/webinar marketing
10
8.5
Social sharing and campaigns
8
Social profile integration
9
9.7
Dashboards
10
Standard reports
10
Custom reports
9
9.8
API
10
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
9
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

Using SharpSpring from Constant Contact

12 - Mainly automation, leadscoring, A/B testing for campaigns and nurturing process.
4 - Basic HTML or CSS for the landing page builder.
The platform itself, each section and automation rules
  • Email automation
  • Alerts and notifications to the sales team
  • Integrations with third party services
  • Notify the sales team according to pre defined lead scoring
  • Integration with our own booking system
  • Integrate the shopping cart
Pricing and features

Evaluating SharpSpring from Constant Contact and Competitors

Yes - We replace ActiveCampaign. We found out that Sharpspring is easier to use and integrate
  • Price
  • Product Usability
  • Prior Experience with the Product
Agency model became key to our organization revenue stream as we can integrate Sharspring with 3 clients with only one active license
Won't do it again honestly. Onboarding takes a lot of time and resources.