ShoreTel VoIP: Simplicity, Scalability & Reliability
June 30, 2014

ShoreTel VoIP: Simplicity, Scalability & Reliability

Young Kim | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with ShoreTel VOIP

Nortec Communications currently uses the ShoreTel VoIP system across the whole organization. Being in a Sales role, I'm always on the road visiting clients and potential customers; with ShoreTel's Mobility solution, I can make calls from my cell phone with my Office extension as if I'm in the office. I also work out of my home office often and I can use my Softphone to make & receive calls via my laptop/device with the ShoreTel Communicator client.
  • Reliability: N+1 design - automatic failover (Redundancy)
  • Simplicity: easy admin control/management via ShoreTel Director
  • ShoreTel's Enterprise Contact Center could use some improvement and more development.
  • Return on Investment
  • Scalability: No Rip & Replace; Shoretel appliances are "stackable"; can always add more as your organization grows
It's been working well; we've already made the investment. Not interested in looking at alternative solutions.
Simplicity is one of the major key points in the ShoreTel solution. If you are looking for an easy to manage on-premise VoIP solution that doesn't break the bank, you should definitely consider researching ShoreTel.