Shoutlet's platform and team are perfect partners for us.
Dan Geary | TrustRadius Reviewer
June 14, 2014

Shoutlet's platform and team are perfect partners for us.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

6.0

Modules Used

  • All of them

Overall Satisfaction with Shoutlet

Proof Interactive is an independent advertising agency working exclusively in the digital space. We act as the creative or full-service digital services team for traditional advertising agencies and serve numerous clients directly. Two years ago, we began researching Social Media management systems at the request of a few of our clients. They recognized that our core focus has been cutting-edge creative development and online advertising and direct marketing; however, the trust and close relationships we have developed over the years led a few clients who desired to get serious about their presence along social media channels to ask us to join them in developing this line of business and communication together. We utilize Shoutlet for our own minimal social presence and work closely with Shoutlet and our clients to promote our clients' best interests.
  • Quick execution of social contests that easily adapt to mobile and can be launched on social channels and brand-channel websites simultaneously.
  • Identifying key influencers within a social community.
  • Planning and organizing effective content distribution for multiple brands and multiple social channels.
  • The Social Contest "Canvas" functions have some room for improvement in terms of usability for participants in a social contest. Simple changes such as being able to show notifications in a modal window centered on the user's browser, rather than a notification pinned to the top of mobile and "anywhere" pages would make the platform more usable. Shoutlet is making constant improvements and really listens to its customers like us. We've had thoughtful conversations about usability that we believe are taken seriously, not filed away.
  • Allows our small staff to provide our clients with world-class service and data.
  • Exponentially improved fan base expansion for our clients.
  • Rapid response for customer service issues for clients - allowing us to help our clients prevent their social media presence from becoming the Complaint Department, rather a true community of fans and supporters of a brand.
As great as Shoutlet as a platform was when we first utilized it, it's become even better and will continue to evolve. Working with Shoutlet means you'll have a new, better system constantly. We don't research "better" platforms, because the one we use now constantly gets better.
Simply put, without the depth and comprehensive set of tools contained within Shoutlet it would have been extremely difficult for a firm of our size to enter this vital area. As a firm devoted to creative design and production, Shoutlet's tools to execute contests and develop applications of use to our clients has been a lifesaver. Additionally, we were able to provide one client in particular real data and very specific conversation examples that led them to completely rethink their target markets for a multi-million dollar night club venue. We learned that they were targeting the absolutely wrong audience. Today, their presence and participation with the right audience has led the night club to become very successful.

Just as important as the constantly evolving set of tools within Shoutlet is the opportunities for constant learning and training provided by the Shoutlet team. New opportunities to learn and become more immersed in the social space are available every day, and our own experience and skill sets with Proof's team has really expanded our ability to be an adviser and partner with our clients' social media programs.

I couldn't be more pleased with Shoutlet as a platform, and the friendly dedicated team of professionals they've assembled. I urge you to meet with them, get to know Shoutlet and take your social media efforts to the next level.